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Emails going to spam even after SPF, DKIM, rDNS, & DMARC

Discussion in 'E-mail Discussions' started by Alex Woellhaf, Jun 10, 2016.

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  1. Alex Woellhaf

    Alex Woellhaf Member

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    I have successfully setup SPF, DKIM, rDNS, and DMARC yet my emails to gmail and yahoo all go to spam! The headers in the emails all say PASS and none say fail. I have verified with mail-tester.com and I get a 10/10 on all the domains affected.

    I have submitted a ticket and the fix should be posted here as well since I have gone through so many of these forum posts to no avail. The ticket is much more detailed but it also contains confidential information.

    Ticket id:
    7572987

    Also no, there is no blacklisting going on and all emails are manually typed in outlook or roundcube sent and off. Bulk mail or PHP automated (through smtp and imap) might be a thing in the future but right now I just need my company's sales people to be able to email quotes back to people and my account managers to be able to bill people (WITHOUT LANDING IN THE SPAM CAN) I dont think thats too much to ask......

    We do not send spam.
    We do not email people if they dont want to be emailed.
    We follow all best practices.
    We follow all RFCs in place for this kind of issue to be prevented.
    Yet we still go to the spam can.

    Also to prove im not crazy I have modified the super sensitive information out of my headers.

    The servers ip range is x.x.x.218 - x.x.x.222
    My office actually has a similar ip we will refer to it as: O.O.O.222
    Code:
    Delivered-To: testaccount@gmail.com
    Received: by 10.237.xx.xxx with SMTP id f32csp316322qtb;
            Fri, 10 Jun 2016 11:57:55 -0700 (PDT)
    X-Received: by 10.140.xx.xxx with SMTP id t185mr3487886qht.95.1465585075803;
            Fri, 10 Jun 2016 11:57:55 -0700 (PDT)
    Return-Path: <alex@adomain.org>
    Received: from adomain.org (adomain.org. [x.x.1x.222])
            by mx.google.com with ESMTPS id m185si7062511qhb.59.2016.06.10.11.57.55
            for <someusr@gmail.com>
            (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
            Fri, 10 Jun 2016 11:57:55 -0700 (PDT)
    Received-SPF: pass (google.com: domain of alex@adomain.org designates x.x.x.222 as permitted sender) client-ip=x.x.x.222;
    Authentication-Results: mx.google.com;
           dkim=pass header.i=@adomain.org;
           spf=pass (google.com: domain of alex@adomain.org designates x.x.x.222 as permitted sender) smtp.mailfrom=alex@adomain.org;
           dmarc=pass (p=QUARANTINE dis=NONE) header.from=adomain.org
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=adomain.org
        ; s=default; h=Content-Type:MIME-Version:Message-ID:Date:Subject:To:From:
        Sender:Reply-To:Cc:Content-Transfer-Encoding:Content-ID:Content-Description:
        Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc:Resent-Message-ID:
        In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:List-Subscribe:
        List-Post:List-Owner:List-Archive;
        bh=3o8acckfNXTTHWE1NDf+qznvbAyosZfYrZsQa7972Ag=; b=SkMdmIxmX2+ICg8lgznaWQz3If
        fbvx0vkGF4EkKWcg2vUrieUcoTU5W8/7GD4qySaaQtAY14PYn2juG4bs82cRpQuqoefU/QkGkoWo7
        ERlW3DQvW1X9xMmBpP4teE8R52Cir1kdzMR1CtILIv0eqIn5CLoa06KgckPhQyB2MsdbxsvDeMCZ3
        boajXM8HmD9Y98uZH/0pCffLu/00tfqY8PrKw6fr6/ZL0F7TSQ5/rtb6VhMTS6NEG+ZzTkB9ApCBH
        BN9mWwScFXM92L5RruwdK1YHJ94SHjQnZH5Opxi+2ziBVPbY1Pjyauawu2nHkXm94JYsKggheDZuZ
        XJ6Z3A/g==;
    Received: from O-O-O-222.static.aldl.mi.charter.com ([O.O.O.222]:32858 helo=PCNAME)
        by myhostname.somethingthatendswithelements.com with esmtpa (Exim 4.87)
        (envelope-from <alex@adomain.org>)
        id 1bBRcs-004CIj-D2
        for testaccount@gmail.com; Fri, 10 Jun 2016 14:57:53 -0400
    From: "Alex ********" <alex@adomain.org>
    To: <testaccount@gmail.com>
    Subject: Hello again
    Date: Fri, 10 Jun 2016 14:57:51 -0400
    Message-ID: <006b01d1c349$fd29a990$f77cfcb0$@example.org>
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
        boundary="----=_NextPart_000_006C_01D1C328.7618CCE0"
    X-Mailer: Microsoft Outlook 14.0
    Thread-Index: AdHDSe92wJlUm7uKQ5GBmRe5I+stow==
    Content-Language: en-us
    X-OutGoing-Spam-Status: No, score=-1.0
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - myhostname.somethingthatendswithelements.com
    X-AntiAbuse: Original Domain - gmail.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain - adomain.org
    X-Get-Message-Sender-Via: myhostname.somethingthatendswithelements.com: authenticated_id: alex@adomain.org
    X-Authenticated-Sender: myhostname.somethingthatendswithelements.com: alex@adomain.org
    
    
     
    #1 Alex Woellhaf, Jun 10, 2016
    Last edited by a moderator: Jun 10, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    When you check your domain using a site like intodns.com, do you see any issues with it?
    When you check your current IP address, the one you're on visiting these forums, here, do you see any issues with it?
    spamhaus.org/lookup/

    I do. You should read the Info on the spamhaus site for assistance with this issue, IMO.
     
  3. Alex Woellhaf

    Alex Woellhaf Member

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    It was my understanding that my office IP wont send me to the spam folder. I did actually fix that issue about a week ago though. It should be ELLOing r1.corp.example.com now. But I guess my question is, is that even relevant? The servers IP is not blacklisted and even when I send from roundcube it goes to spam. Roundcube is php based and I checked the headers when sent from there and as I thought it is sending as the server IP.
     
    #3 Alex Woellhaf, Jun 10, 2016
    Last edited by a moderator: Jun 10, 2016
  4. Alex Woellhaf

    Alex Woellhaf Member

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    I would love it if you could check these links as well.

    - Removed -

    Thank you,
    Alex
     
    #4 Alex Woellhaf, Jun 10, 2016
    Last edited by a moderator: Jun 10, 2016
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Looks good to me. Lets see what cPanel Technical Support comes up with in your ticket.
     
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  6. Alex Woellhaf

    Alex Woellhaf Member

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    Thanks for taking a look man, Means a lot.
     
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  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Good luck with this. Lets us know how you make out.
     
  8. Alex Woellhaf

    Alex Woellhaf Member

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    Well cpanel support claims im on yahoo and gmails private blacklist and it could take a week to get off, if that is the actual issue. So that being said, im going to have to go to a 3rd party mail provider because nobody in a business critical environment would go a week without emails. I will post back if there is anything noteworthy enough to share with everyone. Thanks to @Infopro again!
     
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  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Changing your main shared IP address might be an option as well. :)
     
  10. twhiting9275

    twhiting9275 Well-Known Member

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    Yup, this works too.

    This is precisely why hosts are strict on mail sending rules. Getting removed from an RBL is no easy task, been there, done that.
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It's also possible the IP address was used with a previous server and has a bad reputation on specific SPAM blacklists. You can send email from another IP address to see if that helps if the issue persists by following the instructions in the following:

    How to configure Exim's outgoing IP address

    Thank you.
     
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