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Emails not being received ?

Discussion in 'E-mail Discussions' started by _Chris_, Jun 26, 2017.

  1. _Chris_

    _Chris_ Well-Known Member

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    Have been receiving emails successfully for about 16 years, with no issues, all the various email addresses have their own autoresponders, there's also a catchall default email account for other emails. All worked great, then I think about April this year, I found that emails sent to us were not being received by us? On checking with the hosts, they said that there needed to be a forwarder for the emails to be received. Have now done this, and the emails are now being received by us. Question is this, I never used forwarders before for this to work, so why now??
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Did they give you a reason for this?
     
  3. _Chris_

    _Chris_ Well-Known Member

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    They just say that if you have an autoresponder, then you must also have a forwarder, otherwise, you won't receive any emails??!!??
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    More details needed I think.

    I send you an email, and get an auto responder from you. That means your server got my email and responded. What's the forwarder for, where does it come into play?
     
  5. _Chris_

    _Chris_ Well-Known Member

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    Thank you - this is their response:
    The forwarder is to receive a copy of an email sent to an account, if that account us currently not accessible. If you set forwarder and autoresponder for an email account. If you sent a mail to that email account, you will receive and autorespond and your mail will be forwarded to the already set mail ID.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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  7. _Chris_

    _Chris_ Well-Known Member

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    Thank you, have emailed that to them and waiting for their response.
     
  8. _Chris_

    _Chris_ Well-Known Member

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    Response just received:
    Yes as said in "When you activate an autoresponder, the system still delivers messages to the inbox as usual." But in the case of the particular domain there is only default mail account or catchall set for the account.
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That sounds a bit different than your original post:
    So you have no actual email accounts, or you do?
     
  10. _Chris_

    _Chris_ Well-Known Member

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    It's never been any different, but anyways, there's a default / catchall email account, so why would a forwarder be needed?
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I don't understand your response. Do you have any actual email accounts set up, or are you permitting all mail to go to the catch all?
     
  12. _Chris_

    _Chris_ Well-Known Member

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    Sorry, I thought it was clear - there's *just* one default / catchall email account.
     
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    It's not. As I quoted above, you mention all the various email addresses.

    If you don't want to have, for example, an actual email address for just paypal emails, you might create a forwarder: paypal@example.com. example.com being your domain of course. But that forwarder needs to send the paypal@examplecom to an actual email address.

    Permitting any and all emails like, you@example.com, me@example.com, them@example.com is a bad idea. More so if you're forwarding all those emails to some other email address. Spam is not scanned this way, it's simply forwarded.

    And you've got auto responders setup to reply to them all? Yikes.
     
  14. _Chris_

    _Chris_ Well-Known Member

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    Yep, as clearly mentioned, I thought it was clear!

    Okay, let's move on a little, forgetting all about spam issues, I've been involved with domain hosting for 16 years, so that part is all under control. Just to clarify, are you saying that if you have just one default / catchall email account, and autoresponders - that you can't then receive any emails unless you have a forwarder??
     
  15. rpvw

    rpvw Well-Known Member

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    Hi _Chris_

    Can you check the following please:

    In the EMAIL section of your cPanel go to 'Default Address'
    Click on 'Advanced options'
    Check that you have the Forward to your system account “accountname” as the checked (radio button) option.

    Everything I read in the manual Default Address - Documentation - cPanel Documentation indicates that all un routed mail should now be sent to that default/catchall account as described in Email Accounts - Documentation - cPanel Documentation and I see no mention of anything else you need to do in the Autoresponders - Documentation - cPanel Documentation

    The only thing I can think of that might modify this behavior, is having changed the Initial default/catch-all forwarder destination in WHM Tweak Settings to fail or blackhole un routed mails

    **EDIT**
    I have just noticed the warning on the Modify/Add Autoresponder page that states
    I don't know if the Default Address >> Advanced Options >> Forward to your system account is recognized as a valid forwarder by the Autoresponder
     
    #15 rpvw, Jun 26, 2017
    Last edited: Jun 26, 2017
  16. _Chris_

    _Chris_ Well-Known Member

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    Thank you very much for that helpful friendly post. Your last comment was particularly interesting, as in the tweak settings, it was set to fail. I have now set it to go to system account, I then got the message:

    Updating your system to reflect any changes...
    Updating “Initial default/catch-all forwarder destination” from “Fail” to “System account”.
    “Initial default/catch-all forwarder destination” was updated.

    Done.

    However, on testing to one of our email addresses, where the autoresponder is, they are still not being received??
     
  17. rpvw

    rpvw Well-Known Member

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    Chris, remember that the Tweak Settings will only affect newly created accounts, and you may need to revise the settings in both the default address and the forwarder for the domain/account that is not working, since they have already been set up
     
  18. _Chris_

    _Chris_ Well-Known Member

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    Have looked at those for existing accounts, and still have the same problems! :-(
     
  19. rpvw

    rpvw Well-Known Member

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    Hi Chris.

    I'm so sorry you are not getting any resolution for this.

    Although I think I understand what it is you are trying to achieve, it would seem to me to be such an unusual setup, that I have no idea what could have changed to suddenly provoke the issues you are experiencing. Perhaps one of the cPanel developers can shed some light on the problem.

    I apologies profusely if I have wasted any of your time, and for not having the knowledge to be able to help you further
     
  20. _Chris_

    _Chris_ Well-Known Member

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    No problem at all mate, you tried as much as you could to help in a friendly way, and that's fine by me.

    Hopefully, one of the developers here will step in.
     
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