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Emails Not Getting Sent

Discussion in 'E-mail Discussions' started by hadibutt, Apr 3, 2010.

  1. hadibutt

    hadibutt Member

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    I am pretty new to this , i rent out a linux cent os server with whm cpanel, i created a account for my domain shotpal.com , and then created a email noreply@shotpal.com , the problem is when i can receive emails but i can't send any email and when i try to send email through outlook it's gives the following error (see the jpeg) and when if i try to send email on abc@hotmail.com from my webmail , i don't receive any email on abc@hotmail.com , i asked my host he said that my smtp is working and everything is working but i still can't send emails.. do i have to edit dns records or mx records? or something else? which can solve this problem .... please help
     

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  2. MikeDVB

    MikeDVB Well-Known Member
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    Chances are that your ISP is blocking port 25 - I suggest going into WHM->Service Manager and ticking the box to run Exim on another port and try 26 as such: http://www.screen-shot.net/2010-04-03_1453.png
     
  3. hadibutt

    hadibutt Member

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    i tried doing this but it didn't worked, could you possibly suggest me something else which can resolve this problem? is this possible i didn't resolved my domain correctly that's why it's creating problem? or i didn't put mx or dns entries in my server correctly ? i am new to this so i don't know about all this so much , Thank you so much for your answer....
     
  4. hadibutt

    hadibutt Member

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    Please somebody help me i am stucked badly....
     
  5. MikeDVB

    MikeDVB Well-Known Member
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    Have you tried sending/receiving via webmail?
     
  6. hadibutt

    hadibutt Member

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    ya i tried sending mail from webmail to but it's not getting sent... means if i send a email at abc@hotmail.com from my webmail , i don't receive any email on abc@hotmail.com ....
     
  7. Vinu007

    Vinu007 Member

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    You need to check DNS entries for your domain : shotpal.com

    Make sure all the services are working fine. Example : httpd / named / exim / etc...

    While checking I found an error : http://www.intodns.com/shotpal.com

    Hope this will help. And further I would suggest you to ask your host to provide support regarding this issue.
     
  8. hadibutt

    hadibutt Member

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    Thank you, they are working now, but if i send a email to a gmail id i receive that email in bulk, but on hotmail and yahoo is rejecting my email, i can't see the email in bulk even, any solution?
     
  9. MikeDVB

    MikeDVB Well-Known Member
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    Make sure you have email authentication enabled (SPF, DomainKeys) and that your PTR record is correct.

    If it's getting rejected - check the mail logs and find out why.

    /var/log/exim_mainlog

    Send the mail with a specific subject and then you can find it like this:

    cat /var/log/exim_mainlog | grep "TheSubjectLineHere"

    Once you find it you will then grep again by the ID of the message.
     
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