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Emails not sending, tried switching providers

Discussion in 'E-mail Discussions' started by LauraHeyatt, Dec 3, 2011.

  1. LauraHeyatt

    LauraHeyatt Registered

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    I was using IPB forum software and no emails were being sent (lost password, new registration etc) after an install so switched from phpmail to SMTP. Still not working.


    Logged into WHM, changed mailserver from Dovecot --> Courier

    Ran a DNS test ( dnscolos.com/dnsreport.php )
    results (domain changed to mydomain.com for privacy):

    [TD="class: failed"]Failed[/TD] [TD="class: failed"]Failed[/TD]
    Parent nameservers mydomain.com Your NS records at the parent server are:
    Nameservers for domain in DNS mydomain.com Your NS records at your nameservers are:

    mx
    [TD="class: failed"]Failed[/TD]
    Mailserver connection test HELO, MAIL FROM, RCPT TO, QUIT Connect to mailservermydomain .com FAILED (could be greylisting) 220 and/or bulk e-mail. 250 server.mydomain.com Hello dnscolos.com [46.235.44.86]

    [TD="class: failed"]Failed[/TD]
    Mailserver greeting The server should have an A record which points to the mailserver for the hostname which is presented in the greeting mydomain.com
    Checked Cpanel error log and nothing relating to email, just 404s.


    If you have any suggestions please help.
     
  2. minosjl

    minosjl Well-Known Member

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    hi,

    Have you configured your mx record for your domain correctly and also set the server hostname as same as mx and have a ptr record for the same ?

    You can verify these things by issuing the following commands from your end

    dig mx domainname.com

    ping mail.domainname.com

    host ip # ( your server main ip )
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    You might also want to try a telnet on port 25 for the domain and the server's IP:

    Code:
    telnet IP# 25
    telnet domainname.com 25
     
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