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SOLVED Emails not showing up in webmail or imap but are there

Discussion in 'E-mail Discussions' started by Jonathan Dotson, Mar 31, 2017.

  1. Jonathan Dotson

    Jonathan Dotson Registered

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    I have a fresh install of Centos 7 and Cpanel. I can send email fine and the logs show that I'm receiving email but when I log into webmail (any of them, Horde, Roundqube etc) there is no mail. Exim shows nothing in the queue.

    If I send an email to myself from webmail it also doesn't work. I suspect the issue with with Dovecot but I don't see any errors in the logs so I'm not sure what to check.

    I put a ticket in with Cpanel and still haven't heard back (this was at 5:00 Eastern time) so I figured I would post here since no email is frustrating.

    This is my first time using Cpanel for anything btw.

    Thanks for the help!
     
  2. Jonathan Dotson

    Jonathan Dotson Registered

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    So I figured out what's going on... ALL email is going to the catch all account instead of the proper mailbox even though it exists. I even changed the settings to send an email saying the mailbox doesn't exist instead of using the catch all and created a new email account. As soon as i emailed the new account I got an email saying the mailbox doesn't exist.

    Why would it say it doesn't exist when it clearly does?

    I also ran the script to fix permissions and that didn't help.
     
    #2 Jonathan Dotson, Mar 31, 2017
    Last edited by a moderator: Apr 1, 2017
  3. Jonathan Dotson

    Jonathan Dotson Registered

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    I wanted to update this in case someone else messes things up like I did apparently...

    Cpanel support fixed the issue and was very detailed about what was wrong and why. Basically I shouldn't have added my dns records before I created the account. See below:
     
    #3 Jonathan Dotson, Apr 1, 2017
    Last edited by a moderator: Apr 1, 2017
    Infopro likes this.
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Thanks for updating your thread.
     
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