Lordemma

Member
Dec 19, 2013
11
0
1
cPanel Access Level
Root Administrator
Email accounts not working on a vps server
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Hello,
Greetings pals!
Please I really need help here.
I recently moved to a new vps I bought.I configured it to my best ability and to me, All seems OK.
unfortunaly, I tried creating an email address on one of the cpanel accounts. the email was created succesfully but trying to log into the mail, I get several errors

Roundcube says
"
DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.
"
SquirrelMail says

"SquirrelMail version 1.4.22
By the SquirrelMail Project Team
ERROR
Please log in first"
When I click the login option, it keep reloading that same page.

Hord mail brings the error
"
User [email protected] is not authorised for Mail.
User [email protected] is not authorised for Mail. "
What I'm I suppose to do ? please help.
Thanks

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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
re: Emails not working

Hello :)

Is MySQL running on this system? If not, check the MySQL error log (/var/lib/mysql/$hostname.err) for any specific error messages when restarting it.

Note that you are welcome to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
To update, this was the result of the /tmp partition reaching 100% usage. The Eaccelerator temporary storage location was moved to the /home partition to resolve this issue.

Thank you.