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Emails not working

Discussion in 'E-mail Discussions' started by Lordemma, Dec 25, 2013.

  1. Lordemma

    Lordemma Member

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    Email accounts not working on a vps server
    Tweet
    Hello,
    Greetings pals!
    Please I really need help here.
    I recently moved to a new vps I bought.I configured it to my best ability and to me, All seems OK.
    unfortunaly, I tried creating an email address on one of the cpanel accounts. the email was created succesfully but trying to log into the mail, I get several errors

    Roundcube says
    "
    DATABASE ERROR: CONNECTION FAILED!

    Unable to connect to the database!
    Please contact your server-administrator.
    "
    SquirrelMail says

    "SquirrelMail version 1.4.22
    By the SquirrelMail Project Team
    ERROR
    Please log in first"
    When I click the login option, it keep reloading that same page.

    Hord mail brings the error
    "
    User admin@domain.com is not authorised for Mail.
    User admin@domain.com is not authorised for Mail. "
    What I'm I suppose to do ? please help.
    Thanks

    Reply With Quote
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    re: Emails not working

    Hello :)

    Is MySQL running on this system? If not, check the MySQL error log (/var/lib/mysql/$hostname.err) for any specific error messages when restarting it.

    Note that you are welcome to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. Lordemma

    Lordemma Member

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    re: Emails not working

    YES. Mysql is running.
    I have created a support ticket and here is the ID 4429617
    Thanks
     
  4. Lordemma

    Lordemma Member

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    re: Emails not working

    The issue has been resolved by Cpanel support.
    Thanks
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, this was the result of the /tmp partition reaching 100% usage. The Eaccelerator temporary storage location was moved to the /home partition to resolve this issue.

    Thank you.
     
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