Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Emails not working

Discussion in 'E-mail Discussion' started by Lordemma, Dec 25, 2013.

  1. Lordemma

    Lordemma Member

    Joined:
    Dec 19, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Email accounts not working on a vps server
    Tweet
    Hello,
    Greetings pals!
    Please I really need help here.
    I recently moved to a new vps I bought.I configured it to my best ability and to me, All seems OK.
    unfortunaly, I tried creating an email address on one of the cpanel accounts. the email was created succesfully but trying to log into the mail, I get several errors

    Roundcube says
    "
    DATABASE ERROR: CONNECTION FAILED!

    Unable to connect to the database!
    Please contact your server-administrator.
    "
    SquirrelMail says

    "SquirrelMail version 1.4.22
    By the SquirrelMail Project Team
    ERROR
    Please log in first"
    When I click the login option, it keep reloading that same page.

    Hord mail brings the error
    "
    User admin@domain.com is not authorised for Mail.
    User admin@domain.com is not authorised for Mail. "
    What I'm I suppose to do ? please help.
    Thanks

    Reply With Quote
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,301
    Likes Received:
    1,847
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    re: Emails not working

    Hello :)

    Is MySQL running on this system? If not, check the MySQL error log (/var/lib/mysql/$hostname.err) for any specific error messages when restarting it.

    Note that you are welcome to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Lordemma

    Lordemma Member

    Joined:
    Dec 19, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    re: Emails not working

    YES. Mysql is running.
    I have created a support ticket and here is the ID 4429617
    Thanks
     
  4. Lordemma

    Lordemma Member

    Joined:
    Dec 19, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    re: Emails not working

    The issue has been resolved by Cpanel support.
    Thanks
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,301
    Likes Received:
    1,847
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To update, this was the result of the /tmp partition reaching 100% usage. The Eaccelerator temporary storage location was moved to the /home partition to resolve this issue.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice