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Emails POP not remove from the server

Discussion in 'E-mail Discussion' started by arcilio, Sep 21, 2014.

  1. arcilio

    arcilio Well-Known Member

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    Hello Guys,

    Even when I set the email to pop, emails remain on the server, and when you access the account via webmail, they are there. It was not to be removed from the server?
     
    #1 arcilio, Sep 21, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    What specific email client are you using? Are you sure you are not enabling any options in your email client that keep the messages stored on the server after downloading them? Does the issue occur with an alternative email client (e.g. Thunderbird)?

    Thank you.
     
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    #2 cPanelMichael, Sep 22, 2014
  3. arcilio

    arcilio Well-Known Member

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    i'm use Thunderbird.
     
    #3 arcilio, Sep 22, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Browse to "Account Settings > Server Settings" in your Thunderbird email client. Check to make sure "Leave Messages On Server" is disabled. Also, ensure it's using POP and not IMAP.

    Thank you.
     
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    #4 cPanelMichael, Sep 22, 2014
  5. arcilio

    arcilio Well-Known Member

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    Now work's. Thank you. It's a special config of Cpanel? I can disable it and work how a normal pop?
     
    #5 arcilio, Sep 22, 2014
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    No, this is a configuration associated with your email client as opposed to cPanel.

    Thank you.
     
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    #6 cPanelMichael, Sep 22, 2014
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