Emails reflecting in Roundcube/Squirrel, but not downloading in Outlook

ASG

Member
Jun 8, 2016
16
0
1
India
cPanel Access Level
Root Administrator
We just moved to a new server over 24 hours back.

There is only one CPANEL account which is there on the server. The emails sent to the domain email addresses under that CPanel account relfect in Inbox when accessing through RoundCube or Squirrelmail.

However, the local outlook client refuses to download any emails, and gives a connection error. MX records for the domain have propogated as well, and the old VPS is shut down, so requests going to the old server is out of the question.

Any ideas what could be causing this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
Hello,

Are you connecting with the same mail server name, and if so, does the issue persist if you connect over the IP address or hostname of the new server?

Thank you.