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emails send to hotmail dont reach the destination

Discussion in 'E-mail Discussion' started by gadalf, Jun 11, 2015.

  1. gadalf

    gadalf Well-Known Member

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    My serverwas workin fine and suddenly emails send to hotmail dont reach the destination.
    It dont give any error, even in send summery it shows that was sucesfully delivered, also check the quere.
    I dont send spam and all the outgoing emails are official emails and never send thing like that.
    I check if my ip is blacklisted wiht mxtool but its clear.
    If I send emails from hotmail to my server I receive the emails, and even if I reply to the same email it reach the destination.
     
    #1 gadalf, Jun 11, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Try reviewing the message in /var/log/exim_mainlog:

    Code:
    exigrep user@hotmail /var/log/exim_mainlog
    Does it show as successfully delivered? If so, is it possible that it's in the Hotmail user's SPAM folder?

    Thank you.
     
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    #2 cPanelMichael, Jun 11, 2015
  3. pacwebhosting

    pacwebhosting Member PartnerNOC

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    Hi

    Hotmail etc do not always reject an email if they have an issue with it (life would be easier if they did), quite often they accept it and either place in the recipients Junk folder or it disappears into thin air.

    Things you can do to help avoid this:

    1, Check if SPF is enabled and if not enable it, also while you are there enable DKIM

    2, Setup email or forwarders for postmaster@ , webmaster@ , abuse@

    3, Ensure RDNS matches!

    Thanks

    Paul
     
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    #3 pacwebhosting, Jun 12, 2015
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