Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

emails send to hotmail dont reach the destination

Discussion in 'E-mail Discussion' started by gadalf, Jun 11, 2015.

  1. gadalf

    gadalf Well-Known Member

    Joined:
    Jun 8, 2014
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    My serverwas workin fine and suddenly emails send to hotmail dont reach the destination.
    It dont give any error, even in send summery it shows that was sucesfully delivered, also check the quere.
    I dont send spam and all the outgoing emails are official emails and never send thing like that.
    I check if my ip is blacklisted wiht mxtool but its clear.
    If I send emails from hotmail to my server I receive the emails, and even if I reply to the same email it reach the destination.
     
    #1 gadalf, Jun 11, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,344
    Likes Received:
    1,852
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Try reviewing the message in /var/log/exim_mainlog:

    Code:
    exigrep user@hotmail /var/log/exim_mainlog
    Does it show as successfully delivered? If so, is it possible that it's in the Hotmail user's SPAM folder?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jun 11, 2015
  3. pacwebhosting

    pacwebhosting Member
    PartnerNOC

    Joined:
    Jul 4, 2007
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    51
    Location:
    UK
    cPanel Access Level:
    DataCenter Provider
    Hi

    Hotmail etc do not always reject an email if they have an issue with it (life would be easier if they did), quite often they accept it and either place in the recipients Junk folder or it disappears into thin air.

    Things you can do to help avoid this:

    1, Check if SPF is enabled and if not enable it, also while you are there enable DKIM

    2, Setup email or forwarders for postmaster@ , webmaster@ , abuse@

    3, Ensure RDNS matches!

    Thanks

    Paul
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 pacwebhosting, Jun 12, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - emails send hotmail
  1. andyjacks

    Cannot send emails to hotmail accounts

    andyjacks, Jan 12, 2018, in forum: E-mail Discussion
    Replies:
    9
    Views:
    3,956
    cPanelMichael
    Mar 21, 2018
  2. James77

    Can't send emails to Hotmail accounts.

    James77, Dec 18, 2016, in forum: E-mail Discussion
    Replies:
    19
    Views:
    2,821
    cPanelMichael
    Jan 11, 2017
  3. Mcdonaldej5

    Emails not Sending

    Mcdonaldej5, Aug 3, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    115
    cPanelLauren
    Aug 6, 2018
  4. Muzammil Versiani

    Emails are not sending to Gmail

    Muzammil Versiani, Aug 1, 2018, in forum: General Discussion
    Replies:
    17
    Views:
    150
    Muzammil Versiani
    Aug 3, 2018
  5. Ella

    Can no longer send/receive emails after updating nameservers to Cloudflare

    Ella, Jul 22, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    74
    cPanelLauren
    Jul 23, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice