Emails sending to spam

Operating System & Version
Centos 7
cPanel & WHM Version
v96.0.14

icodes

Member
Aug 14, 2021
5
2
3
Belgium
cPanel Access Level
Root Administrator
Hii,

I have some problems with sending emails in cPanel accounts.
When i send emails to populair providers like outlook, gmail,... they end up in de spambox.

I already tried configuring Email Deliverabilty, that is fully valid. The only problem when i use a site to check reverse DNS it would give a hostname provided by my ISP, could that be a potential problem, or does anyone know what could fix it also.

Extra info:
SSL's are valid via Lets Encrypt
It is running behind a PfSense Firewall
All ports required are forwarded
 

ankeshanand

Well-Known Member
Mar 29, 2021
203
61
103
India
cPanel Access Level
Root Administrator
Check SPF Records in Domain DNS and Hostname DNS. SPF Records are mandatory for Deliverability and DMARC and DKIM are still optional. For New Domains, It might end up in Spam but after sometime it will land in Inbox
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,028
313
cPanel Access Level
Root Administrator
@icodes - we have a full checklist for messages going to spam here:


If working through that doesn't change the behavior, you may need to reach out to the individual email providers to see why they are not delivering your messages to the inbox.
 

icodes

Member
Aug 14, 2021
5
2
3
Belgium
cPanel Access Level
Root Administrator
Email deliverability says that everything is set correct, when i reverse lookup with my IP it doesnt show my domain cuzz i think my provider limits it but before we had the PFSense emails werent going in Spam.
 

icodes

Member
Aug 14, 2021
5
2
3
Belgium
cPanel Access Level
Root Administrator
It's interesting that adding PFSense would change the mail delivery, but if that was the only change on the system and mail stopped working immediately after that was installed, it seems like that is your answer.
I know it is basically impossible but maybe it is because i am on another IP now with the PFSense.