Hi, everyone,
I have had a customer today notify of this issue that they are experiencing where the server sends an email from [email protected] instead of [email protected]. I have never come across this issue before and I am looking for any resolutions if anyone has any.
I have pasted below what my customer sent to me. (domains and personal info changed to protect customers confidential information).
Ticket from the customer:
domain.com.au on Hostname1 reports that the From field of their email form (example.com.au/booking_form.htm) no longer works. That is when they get an email submission from a customer the From address is [email protected]. They did not notice this for some time and this is where their replies were going instead of back to the customer's email address. They did not get bounce backs.
This email form has been using the old FormMail.pl mailing script.
I created a PHP based one (example.com.au/booking_form.php) and this has not had any effect on the problem and the email trace shows the email was from [email protected].
They also inform me that not all websites are affected as can be seen below:
There is a PHP based form on domain.com/addurls.php (Hostname2) and this one works correctly. I copied it over to Hostname1 and this copy does not send through the correct From information.
If anyone has any ideas or knows of a fix, please I am all ears.
Kind Regards,
Nick.
I have had a customer today notify of this issue that they are experiencing where the server sends an email from [email protected] instead of [email protected]. I have never come across this issue before and I am looking for any resolutions if anyone has any.
I have pasted below what my customer sent to me. (domains and personal info changed to protect customers confidential information).
Ticket from the customer:
domain.com.au on Hostname1 reports that the From field of their email form (example.com.au/booking_form.htm) no longer works. That is when they get an email submission from a customer the From address is [email protected]. They did not notice this for some time and this is where their replies were going instead of back to the customer's email address. They did not get bounce backs.
This email form has been using the old FormMail.pl mailing script.
I created a PHP based one (example.com.au/booking_form.php) and this has not had any effect on the problem and the email trace shows the email was from [email protected].
They also inform me that not all websites are affected as can be seen below:
There is a PHP based form on domain.com/addurls.php (Hostname2) and this one works correctly. I copied it over to Hostname1 and this copy does not send through the correct From information.
If anyone has any ideas or knows of a fix, please I am all ears.
Kind Regards,
Nick.
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