Emails sent from forms issue

Hi, everyone,

I have had a customer today notify of this issue that they are experiencing where the server sends an email from hostname@domain.com instead of mydomain@example.com. I have never come across this issue before and I am looking for any resolutions if anyone has any.

I have pasted below what my customer sent to me. (domains and personal info changed to protect customers confidential information).

Ticket from the customer:

domain.com.au on Hostname1 reports that the From field of their email form (example.com.au/booking_form.htm) no longer works. That is when they get an email submission from a customer the From address is mydomain@hostname1.domain.com. They did not notice this for some time and this is where their replies were going instead of back to the customer's email address. They did not get bounce backs.

This email form has been using the old FormMail.pl mailing script.

I created a PHP based one (example.com.au/booking_form.php) and this has not had any effect on the problem and the email trace shows the email was from mydomain@hostname1.domain.com.

They also inform me that not all websites are affected as can be seen below:

There is a PHP based form on domain.com/addurls.php (Hostname2) and this one works correctly. I copied it over to Hostname1 and this copy does not send through the correct From information.

If anyone has any ideas or knows of a fix, please I am all ears.

Kind Regards,
Nick.

 

Well the customer who these 2 servers me host are hosting both Wordpress, PHP and HTML based websites, I think there is also some Joomla on there as well.

None the less, the issue is that forms are sending emails to customers/web owners as "customersdomain@serverhostname.com". This is causing some serious impact for the customers hosted across the two servers and also causing a flood of support tickets. haha. So I am hoping to resolve this asap.

Happy to provide more detailed information if required. Just name the required.

 

Hello @cPanelMichael The issue follows:

The customer hosts WordPress, PHP and HTML websites. THey face an issue with Password reset emails for WordPress that comes from "cpanelusername@hosting.server1.com.au" and "cpanelusername@hosting.server2.com.au".

(I have used my company domain here, in the hope this will help to increase in my explanation) EXAMPLE:

server1.example.com.au

Mail from WordPress forms come from: myaushost@server1.example.com.au not from noreply@example.com.au
Mail from web-based PHP forms comes from: myaushost@server1.example.com.au and sends to the customer as myaushost@server1.example.com.au which means the customer replies using myaushost@server1.example.com.au instead of hello@example.com.au.

So the link you provided doesn't really resolve this issue.

(server 1) and domain.com.au (server 2), domain.com.au the password reset form emails do not arrive as they are filtered by the receiving cPanel as spam, as the From address is the server address (eg cpanelusernames@hosting.server1.com.au and cpanelusernames@hosting.server2.com.au)

Thanks,