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Emails sent to mailman are disappearing - not delivered, not archived either

Discussion in 'E-mail Discussions' started by nsjski, Jan 21, 2014.

  1. nsjski

    nsjski Member

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    Emails to my mailman mailing lists are not being delivered; there are no delivery error emails; they are not in the mailman archives. It looks like they are reaching the server but not mailman.

    My website was moved to a new server recently, before this took place the mailing lists were working fine, although I did not use them for a few days before or after the move, so the timing might be coincidental.

    I looked through /var/log/exim_mainlog and found the records relating to one of my emails. I changed the IP address to [128.2.n.m] and also changed my email and website but kept them in the original form.

    Does this look normal?

    Code:
    2014-01-21 18:09:20 SMTP connection from [128.2.n.m]:49947 (TCP/IP connection count = 1)
    2014-01-21 18:09:21 1W5cx6-0003W4-W6 <= me@work.edu H=smtp.mailserver.work.edu [128.2.n.m]:49947 P=esmtps X=TLSv1:DHE-RSA-AES256-SHA:256 S=1991 id=CDF34F61-E9E8-4B64-839F-420D2F25514B@work.edu T="PA race" for mylist@mysite.org
    2014-01-21 18:09:21 SMTP connection from smtp.mailserver.work.edu [128.2.n.m]:49947 closed by QUIT
    2014-01-21 18:09:28 cwd=/var/spool/MailScanner/incoming/5690 5 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -Mc 1W5cx6-0003W4-W6
    2014-01-21 18:09:28 1W5cx6-0003W4-W6 => mylist <mylist@mysite.org> R=mailman_virtual_router T=mailman_virtual_transport
    2014-01-21 18:09:28 1W5cx6-0003W4-W6 Completed
    2014-01-21 18:10:17 cwd=/etc/csf 2 args: /usr/sbin/exim -bpc
    2014-01-21 18:10:17 cwd=/etc/csf 4 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -bpc
    
    Thanks for your help.
     
  2. Sreejit

    Sreejit Member

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    You should enable exim extended logging. It will generate detailed report in the exim logs. After that you can try again and check the logs.

    WHM > Service Configuration > Exim Configuration Editor > Switch to Advanced Mode. Add this "log_selector = +all" without quotes and save it.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The logs you provided show the MailScanner application is enabled on your system. While it's not necessarily the cause of the problem, it's a good idea to temporarily disable MailScanner and see if the issue persists. I have seen a few cases where it interferes with the delivery of email.

    Thank you.
     
  4. nsjski

    nsjski Member

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    Fixed! It was indeed something to do with mailscanner. I don't know the details but when its problem was corrected, all the emails reappeared, it had been hoarding them.

    Thank you for your help. :)
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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