Emails stand still in the delivery queue

Pilzio

Registered
Nov 3, 2016
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Brazil
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Root Administrator
Hi,
I changed the exim configuration to Send mail from account’s dedicated IP address, now
emails stand still in the delivery queue, in Mail Queue Manager if i try force delivery, i get this log:
Code:
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1c1nZK-0006KN-S1
delivering 1c1nZK-0006KN-S1
Connecting to xxx.where.secureserver.net [xxx.109.80.xx]:25 from xxx.62.99.208 ... connected
  SMTP<< 421 somsrvr.prod.phx3.secureserver.net : HOSTING RELAY : 1oayc7HsmG22A : DED : ESMTP No Relay Quota information retrieved. Please try again.
  SMTP>> QUIT
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

It looks like outgoing email from your server is relayed through your provider's relay service. Could you contact your provider and verify any additional steps required after changing the IP address used for sending email?

Thank you.
 
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Pilzio

Registered
Nov 3, 2016
4
0
1
Brazil
cPanel Access Level
Root Administrator
Hi, had already come into contact with the support, they told me it was the server configuration issue, although I say the opposite.
Who knows now with your help solve work.
Thank You, Michael.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

It doesn't appear related to any default configuration values in cPanel, but feel free to open a support ticket using the link in my signature and we can take a closer look and verify if that's the case.

Thank you.
 
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Pilzio

Registered
Nov 3, 2016
4
0
1
Brazil
cPanel Access Level
Root Administrator
Hello Michael,
Yes you're right, it's not related to any configuration values in cPanel/WHM. Now, the support from GoDaddy says it is not allowed to use another IP for mail server, only the primary IP server. :((
Thank You.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello Michael,
Yes you're right, it's not related to any configuration values in cPanel/WHM. Now, the support from GoDaddy says it is not allowed to use another IP for mail server, only the primary IP server. :((
Thank You.
I'm happy to see you were able to determine why it was happening. Thank you for updating us with the outcome.
 
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Pilzio

Registered
Nov 3, 2016
4
0
1
Brazil
cPanel Access Level
Root Administrator
Is it just the dedicated IP you got for the account or you have a VPS or dedicated server with them. If its shared hosting package with dedicated IP in that case I don't feel you might be able to do anything much.
Use 2 VPS from different vendors, Hostgator and Godaddy, Hostgator support 24/7 is very efficient, the problem is the low limit for Disk Inodes, but is negotiable, I will cancel 1 vps (guess which one) and hire a dedicated server to host all accounts, of course if it is possible to use IP to Send mail from account's dedicated IP address.