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emails take a LOT of time to be send

Discussion in 'E-mail Discussion' started by PatrickVeenstra, Oct 3, 2016.

  1. PatrickVeenstra

    PatrickVeenstra Well-Known Member

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    Customers are complaining that it takes a lot of time before they're receiving emails send by my server (using PHP mail). It used to work fine, but now it seems that it often takes hours. I did not modify the CPanel configuration, but I'm unaware if any recent (last 2 months?) automatic update may have done so.

    I tried to send a mail myself and got it right away, but after chatting with a client it seems that if doesn't always take such a long time (even though he suggested that sometimes he doesn't receive the email at all).

    Not sure if this may help:
    [​IMG]

    Any idea what can cause these delays?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    Could you search for the MSGID (available in the message headers) for one of the delayed messages in /var/log/exim_mainlog to see what's happening on the initial delivery attempt? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
     
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