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Emails to Gmail and Hotmail going to spam

Discussion in 'E-mail Discussion' started by xtianfab, Nov 23, 2018.

  1. xtianfab

    xtianfab Member

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    Hello, all emails that are sent from my server to Gmail or Outlook are cataloged as SPAM.

    Please a hand

    Any data you need, I'll be passing you

    regards
     
  2. rpvw

    rpvw Well-Known Member

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    #2 rpvw, Nov 23, 2018
    Last edited: Nov 23, 2018
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  3. xtianfab

    xtianfab Member

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    I did some tests, and apparently it's a problem with the DKIM registry. But my domain already has that record.

    How can I validate if the DKIM record is ok? Does Cpanel generate this record?
     
  4. rpvw

    rpvw Well-Known Member

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    MXToolbox has a DKIM tester : you should probably use default in the selector field.

    DKIM is enabled in your cPanel : EMAIL > Authentications - ensure DKIM has been enabled (Active) and passes the built -in DNS check.

    If you want to regenerate your DKIM key, check out this post from @cPanelMichael Regenerating DKIM keys again
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Great advice @rpvw thanks!

    @xtianfab please let us know if you have any further questions/concerns. Thanks!
     
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