emails with specific word are blocked, need to unblock

xpl0it

Member
Jul 4, 2003
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all emails with words containing "Cialis" are blocked, i cannot find the filter for such words in any file including "antivirus.exim"

where can i find these filters?
 

cPanelDon

cPanel Quality Assurance Analyst
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Nov 5, 2008
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all emails with words containing "Cialis" are blocked, i cannot find the filter for such words in any file including "antivirus.exim"

where can i find these filters?
Have you checked the user level filtering and domain level filtering in cPanel?
What garconcn has suggested is an excellent area to check; the User-Level and Account-Level Filters in cPanel are commonly used for customization and may easily account for a specific word being used in a custom filter.

For reference, the cPanel menu paths are as follows (with linked documentation):
cPanel: Main >> Mail >> User Level Filtering
cPanel: Main >> Mail >> Account Level Filtering