SOLVED Empty Domain Log file

[BassTeQ]

Hi,

Looks like the local domlogs for each account are 0 bytes, any idea how to fix?

Substituted account details with "test"

root@server [/home/test/access-logs]# ls -ltr
-rw-r----- 2 root test 0 Aug 29 22:05 text.com-ssl_log
-rw-r----- 2 root test 0 Aug 29 22:05 test.com
drwxr-x--- 2 root test 4096 Aug 29 22:05 ./
drwx--x--x 18 root wheel 12288 Aug 31 19:33 ../

Appreciate any help.
Thanks

 

[Bob1965]

Hi,

What are your settings in WHM for log processing?
WHM >> Statistics Software Configuration
Mine are set at 24 hours and show more than 0 bytes.
In the same window you can select the user "Test" and process the statistics manually.
Am not sure if the statistics are the same as the log processing but it is worth a shot.

You could also go to the directory /usr/local/apache/domlogs/test and try ls -ltr to see if the files have more that 0 bytes, maybe the symlink is broken or you do not have permission. I say this because the files are not stored in the directory you are checking, they are stored in /usr/local/apache/domlogs/.

Regards,
Bob

 

[cPanelLauren]

As indicated by @Bob1965 this can be due to a number of factors. The items suggested by him are relevant as well as taking into consideration any customizations like nginx. More information on your configuration may be necessary to provide an answer for you.

Thanks!

 

[BassTeQ]

Thanks for the tips, I've checked /usr/local/apache/domlogs for a few accounts and they all have 0 byte files.
i also tried forcing a log update in WHM >> Statistics Software Configuration >> Process User Stastics

@cPanelLauren , I dont use nginx, what other details would be required to help troubleshoot? Am I better opening a support ticket perhaps?

Thanks

 

[Bob1965]

You could also check your httpd.conf and make sure the CustomLog for each VirtualHost has not been disabled.
- Use nano or vi to edit the /etc/apache2/conf/httpd.conf
- search for CustomLog /etc/apache2/logs/domlogs/
if this has a # sign in front of it, the logging is disabled and it won't log anything.
Remove the # and save the httpd.conf, then restart httpd

Is just a thought, but if it is disabled someone must have disabled it.

 

[BassTeQ]

Not sure if something updated overnight, some accounts now have data in their access logs, however some still don't.

Checking httpd conf for those problem accounts, I don't see any "CustomLog" entries within the virtualhost config.
Eg
CustomLog /usr/local/apache/domlogs/test.com combined
CustomLog /usr/local/apache/domlogs/test.com-bytes_log "%{%s}t %I .\n%{%s}t %O ."

I have logging/stats enabled for all accounts, and checking in WHM it shows the stats process ran last night.

Thanks

 

[Bob1965]

Well, sorry I cannot help anymore.. maybe you should try rebooting the server.
I had a similar problem with a low traffic website but not all sites. I disabled the piped logging in WHM and it started working in real time.

 

[BassTeQ]

Thanks @Bob1965, I opened a support ticket and they were great in helping resolve the issue.
They basically disabled and re-enabled piped logging and things started working

 

[cPanelLauren]

Hi @BassTeQ

I'm glad to hear you were able to get the issue resolved through a support ticket Thanks for letting us know how they resolved the issue as well.

 

[BassTeQ]

Quite alright, hopefully it helps someone else if the have a similar issue.

 

[fetchdesigns]

@BassTeQ, thanks for much this just helped me very much! Just to assist anyone else with a similar issue, you can do this fix yourself by doing the following...

1. In WHM, go to "Service Configuration" > "Apache Configuration"
2. Uncheck "Enable Piped Apache Logs" and click the "Save" button
3. Check "Enable Piped Apache Logs" and click the "Save" button