empty reseller account

[tratti]

I've a problem after a server crash..
The reseller WHM is empty.. there is no domains...
but if I go with root password in the reseller center I see 20 domains associated to this reseller account..
how can I fix it?
thank you

 

[stdout]

Do you have a backup of "dirs" under your cpbackup directory?
I think it would be worth giving that a restore, ie. /backup/cpbackup/daily/dirs/_var_cpanel

 

[tratti]

no I've not this backup...
please help me .. thank you

 

[thewebhosting]

I've a problem after a server crash..
The reseller WHM is empty.. there is no domains...
but if I go with root password in the reseller center I see 20 domains associated to this reseller account..
how can I fix it?
thank you

If you are able to see all the domains via WHM -> List Accounts then Login to WHM using Root and make sure that the ownership of all the domains is assigned to the username of Reseller.

 

[apscinsspl]

Fixing the owner from root to the reseller owner should fix this for you.