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empty reseller account

Discussion in 'General Discussion' started by tratti, Nov 28, 2008.

  1. tratti

    tratti Active Member

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    I've a problem after a server crash..
    The reseller WHM is empty.. there is no domains...
    but if I go with root password in the reseller center I see 20 domains associated to this reseller account..
    how can I fix it?
    thank you
     
  2. stdout

    stdout Well-Known Member

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    Do you have a backup of "dirs" under your cpbackup directory?
    I think it would be worth giving that a restore, ie. /backup/cpbackup/daily/dirs/_var_cpanel
     
  3. tratti

    tratti Active Member

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    no I've not this backup...
    please help me .. thank you
     
  4. thewebhosting

    thewebhosting Well-Known Member

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    If you are able to see all the domains via WHM -> List Accounts then Login to WHM using Root and make sure that the ownership of all the domains is assigned to the username of Reseller.
     
  5. apscinsspl

    apscinsspl Well-Known Member

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    Fixing the owner from root to the reseller owner should fix this for you.
     
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