The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Enable backup for accounts?

Discussion in 'Data Protection' started by tejlli007, Feb 13, 2015.

  1. tejlli007

    tejlli007 Registered

    Joined:
    Feb 13, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello everyone!

    I have enabled backup from WHM and configured it. I have also selected which account should be backed up.
    When I go in the account (cpanel) and click backups icon am getting this message:

    Code:
    Account Backups
    
    You do not have any automatically generated backups that are currently available. Your server administrator or server owner must enable this feature.
    How to enable this one?

    Thank you!
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,145
    Likes Received:
    34
    Trophy Points:
    48
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Please confirm, Have you enable account backups in your backup configuration setting ?
     
  3. tejlli007

    tejlli007 Registered

    Joined:
    Feb 13, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Yes I did also Legacy Backup is enabled for this account. Am sending backups to local /backup and to external server.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,676
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    The message you posted states:

    "You do not have any automatically generated backups that are currently available. Your server administrator or server owner must enable this feature."

    There's actually an internal case (#161409) open to address this issue. The resolution is included in cPanel version 11.48.0.12. Could you verify if this still happens after updating cPanel to 11.48.0.12?

    Thank you.
     
  5. Jose Nobile

    Jose Nobile Registered

    Joined:
    Jun 5, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Cali, Colombia
    cPanel Access Level:
    Root Administrator
    cPanel 11.48.4 and still happening. Backups enabled (not the legacy version).
    Backup Type Compressed
    Backup Daily (every day, save last 7)
    Backup Weekly every sunday, save last 5
    Backup Monthly, 1st, save the last 12
    Backup Accounts checked and every account with backup enabled.
    Per Account and Entire MySQL Directory
    Backup directory /backup
    Retain backups in the default backup directory.
    Additional destination: a Bucket in Amazon S3.
    Account Backups
    You do not have any automatically generated backups that are currently available. Your server administrator or server owner must enable this feature.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,676
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Have backups already generated at least once? If not, force a generation of backups via:

    Code:
    /usr/local/cpanel/bin/backup --force
    Thank you.
     
  7. RyanK

    RyanK Member

    Joined:
    Jul 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Root Administrator
    This is still happening to me on 11.50.0.22. Not using legacy backups, backups are enabled for the user account I'm seeing this error on, dozens of backups have been generated since I enabled this.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,676
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    To confirm, does this happen when only weekly backups are generated? Internal case number 174513 addresses an issue where when backups are run only weekly, no backups are available for download in users' cPanels under "Backups ->Account Backups", despite the fact that the weekly backups are present on the server. The resolution is scheduled for cPanel version 11.50.1.

    Thank you.
     
  9. RyanK

    RyanK Member

    Joined:
    Jul 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Root Administrator
    No, this is happening with daily backups enabled, although it is only scheduled for every other day.

    i.imgur.com/dEs7OZf.png
     
    #9 RyanK, Jul 8, 2015
    Last edited by a moderator: Jul 8, 2015
  10. Mostafaewig

    Mostafaewig Registered

    Joined:
    Jun 24, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UNited
    cPanel Access Level:
    Root Administrator
    my cPanel and Cent OS 6.6 is fully upgraded but i have this problem too.
    however this is not very important .

    q:
    if we select backup "Per Account Only" the compressed file should be include my database too? i mean .sql files of websites.
     
  11. Mostafaewig

    Mostafaewig Registered

    Joined:
    Jun 24, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UNited
    cPanel Access Level:
    Root Administrator
    problem solved.
    maybe its fixed on new update or maybe after second auto backup

    screenshot.
     

    Attached Files:

  12. RyanK

    RyanK Member

    Joined:
    Jul 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Root Administrator
    Still not fixed for me, still on 11.50.0.27 though.
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,676
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you let us know if the issue persists after your server updates to cPanel version 11.50.1.1 or newer? Note it's currently only available in the "Current" build tier.

    Thank you.
     
  14. sahostking

    sahostking Well-Known Member

    Joined:
    May 15, 2012
    Messages:
    299
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Cape Town, South Africa
    cPanel Access Level:
    Root Administrator
    We still get this on weekly backups 11.50.0 build 30
    4 weekly backup sets with last one this past saturday night.

    Nothing displaying as downloadable to clients in cpanel
     
  15. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,446
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Using the default Paper Lantern?
     
  16. RyanK

    RyanK Member

    Joined:
    Jul 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Root Administrator
    Solved this for my case.

    I'm uploading my backups to S3 however I didn't have this option set:
    Retain backups in the default backup directory.

    I think this means that the backups are deleted once they're uploaded to S3 and then CPanel thinks there are no available updates. Once I set the Retain backups option and performed a backup I was able to see the backups in CPanel.
     
    #16 RyanK, Jan 7, 2016
    Last edited: Jan 7, 2016
  17. RyanK

    RyanK Member

    Joined:
    Jul 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Root Administrator
    It's not immediately obvious that uploading your backups offsite will make them unavailable for automated restore.

    Might I suggest an annotation on the backup configuration page? If remote uploads are enabled put some kind of indicator on the Retain backups setting that says backups will not be available in CPanel without this option set? Better yet, store the ID of the uploaded backups and allow restore from S3!
     
  18. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,676
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page