Enable FTP for a suspended account?

fahad2926

Registered
May 14, 2019
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Pakistan
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Root Administrator
One of the website hosted on my WHM contains phishing content, I have suspended the account, but due to suspension the ftp account is also suspended, Now i want to enable only FTP so that my client can remove such stuff.

I am using v78.0.23, I searched on forums and found that sign of exclamation (!!) is added in etc/vft/user_account_file, but unfortunately i was unable to find such sign in my case most probably its due to the version issue. On the other hand i found the same signs in etc/shadow file, i have removed the signs but it did not work.

Is there any solution to it?
 
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cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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Houston
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DataCenter Provider
Hi @fahad2926

The documentation on Account Suspension would be useful in this case: Manage Account Suspension - Version 80 Documentation - cPanel Documentation

Specifically:

When you suspend an account, the system adds a special character to the front of the cPanel user's password field. This special character creates an invalid hash, which results in an invalid password message to the cPanel user.
  • This feature uses Apache® virtual host include files to redirect incoming web traffic to an Account Suspended interface.