entropychat will not turn off...

[brownsmart]

Hi, for some reason this service will not disable, it says its off in WHM Service Manager, but i keep getting LFD emails saying is still running, i have notified CSF as well, hoping either one will get back to me as to why.

even tried killing the process but no joy.

 

[cPanelMichael]

Hello

What version of cPanel is installed on your system? Have you verified the process reported by LFD is active via the "ps" command?

Thank you.

 

[tamalero]

sorry to revive this thread...

I'm having the same problem.

Running : CENTOS 7.1 x86_64 standard – WHM 11.50.2 (build 0) (peer1 based dedicated server)

PS says: 24049 ? S 0:00 entropychat

and yes, it is disabled in the service manager as well.

 

[cPanelMichael]

Internal case CPANEL-1798 is open to address an issue where EntropyChat is enabled in new installations. There's currently no time frame available on a resolution, but you can monitor our change logs for this case number to see when a resolution has been implemented:

cPanel - Change Logs

In the meantime, does the process reappear after you manually kill it?

Thank you.

 

[tamalero]

It definitively keeps reappearing.

 

[cPanelMichael]

and yes, it is disabled in the service manager as well.

Could you confirm the /etc/entropychatdisable touch file exists on your system?

Thank you.