entropychat will not turn off...

brownsmart

Member
Jan 9, 2013
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Root Administrator
Hi, for some reason this service will not disable, it says its off in WHM Service Manager, but i keep getting LFD emails saying is still running, i have notified CSF as well, hoping either one will get back to me as to why.

even tried killing the process but no joy.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

What version of cPanel is installed on your system? Have you verified the process reported by LFD is active via the "ps" command?

Thank you.
 

tamalero

Active Member
Mar 4, 2013
33
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cPanel Access Level
Root Administrator
sorry to revive this thread...

I'm having the same problem.

Running : CENTOS 7.1 x86_64 standard – WHM 11.50.2 (build 0) (peer1 based dedicated server)

PS says: 24049 ? S 0:00 entropychat

and yes, it is disabled in the service manager as well.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
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Internal case CPANEL-1798 is open to address an issue where EntropyChat is enabled in new installations. There's currently no time frame available on a resolution, but you can monitor our change logs for this case number to see when a resolution has been implemented:

cPanel - Change Logs

In the meantime, does the process reappear after you manually kill it?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
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and yes, it is disabled in the service manager as well.
Could you confirm the /etc/entropychatdisable touch file exists on your system?

Thank you.