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entropychat will not turn off...

Discussion in 'General Discussion' started by brownsmart, Sep 29, 2015.

  1. brownsmart

    brownsmart Member

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    Hi, for some reason this service will not disable, it says its off in WHM Service Manager, but i keep getting LFD emails saying is still running, i have notified CSF as well, hoping either one will get back to me as to why.

    even tried killing the process but no joy.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    What version of cPanel is installed on your system? Have you verified the process reported by LFD is active via the "ps" command?

    Thank you.
     
  3. tamalero

    tamalero Member

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    sorry to revive this thread...

    I'm having the same problem.

    Running : CENTOS 7.1 x86_64 standard – WHM 11.50.2 (build 0) (peer1 based dedicated server)

    PS says: 24049 ? S 0:00 entropychat

    and yes, it is disabled in the service manager as well.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case CPANEL-1798 is open to address an issue where EntropyChat is enabled in new installations. There's currently no time frame available on a resolution, but you can monitor our change logs for this case number to see when a resolution has been implemented:

    cPanel - Change Logs

    In the meantime, does the process reappear after you manually kill it?

    Thank you.
     
  5. tamalero

    tamalero Member

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    It definitively keeps reappearing.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you confirm the /etc/entropychatdisable touch file exists on your system?

    Thank you.
     
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