Sorry I took time to reply. I was away.
OK, so you &are& getting the search results page coming up? right? That in itself says that you are successfully executing the entropysearch.cgi file. Or else you would get an error.
Is there anything strange with your usernames and their home directories that is out of the ordinary? Probably not because the searchindex & blurb are being created. OK, are they being created in the correct place?... namely in the user's home directory? OK, fine.. If you &cat& or &pico& those files, are they empty? or full of indexed stuff?
You &are& running the html form source code from a web page located within the same customer's public_html directory? right?
I wonder.. what are the file &ownerships& of the html file containing the form query lines? and other files & directories, such as searchindex and blurb? Are they the same ownership as the customer's account user name?
Does this problem only exist with &one& customer's account, or does it happen with other customers' accounts on the same server? (Trying to narrow down the cause, by process of elimination).
Also wondering if your &entropysearch.cgi& file has become damaged? Do you have another copy of it you can put in there in its place? it's located in: /usr/local/cpanel/cgi-sys/
Additionally, ... I believe your /cgi-sys/ &alias in your apache config file &is& correct, or else you wouldn't even access the entropysearch.cgi file at all, like mentioned above.
If you still can't get it going, let me know and I will give you a copy of my modified entropysearch.cgi file that I took apart and hard coded the username, etc. That modified file goes into the customer's own cgi-bin directory. With my modification, the customer's unix user name is never revealed in the results page's URL address line, nor in the html source code of the search page.
Check out an example of it at this customer's URL:
http://www.respondambulance.com/search.htm
Also check out how we gave the customer an easy quick way to perform re-indexing through his web site, without navigating through CPanel.
http://www.respondambulance.com/searchupdate.htm
Naturally, the customer doesn't link that page on his site !! He just keeps a shortcut stored in his browser's bookmarks.
Good Luck
...Drake
DuraServer.Net