Erorr ssl letsencrypt free

[alirezam50]

Hello
I installed SSL letsencrypt, it was enabled on most domains, but it is not enabled on one domain
Gives the following error. please guide me

I deleted it several times and reactivated it but it did not activate

 

[andrew.n]

Can you upload the screenshot with better resolution? I can't zoom and read it.

 

[alirezam50]

Can you upload the screenshot with better resolution? I can't zoom and read it.

Error creating SSL in C Panel
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MASTER DCV: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: query timed out looking up A for domain.com) 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: SERVFAIL looking up TXT for _acme-challenge.domain.com - the domain's nameservers may be malfunctioning)
***********

 

[andrew.n]

that's the problem...your domain name is not resolving. Is it using the server's nameservers or a third party?

 

[cPanelLauren]

This is correct, there is an issue with the nameservers associated with the domain, either that or the domain does not have a valid A Record.

 

[alirezam50]

This is correct, there is an issue with the nameservers associated with the domain, either that or the domain does not have a valid A Record.

that's the problem...your domain name is not resolving. Is it using the server's nameservers or a third party?

I did not understand, tell me where to give a screenshot to check or if necessary, enter a code

 

[andrew.n]

You should check the name servers of the domain name (dig domain.com NS) and make sure those nameservers are resolving (nslookup nameserver.com). Alternatively you can hire a cPanel Professional to have a look from System Administration Services