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ERR Authentication failed

Discussion in 'E-mail Discussions' started by serverptx, Nov 10, 2006.

  1. serverptx

    serverptx Active Member

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    I configured a server with cpanel and I transferred to all the accounts of an old server tambem with cpanel,
    was all okei,
    the problem now is that all the accounts of email configured in all the sites do not receive post office all give error the same!

    - ERR Authentication failed.


    can help me?

    Debtor


    :confused:
     
  2. sssathish

    sssathish Member

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    Location:
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    Hi,

    Do check that the pop port 110 was opened in the server by using the command "nmap localhost" if its opened means check that its listening on the server by giving the command "lsof -i tcp:110"
     
  3. ashrafabulawi

    ashrafabulawi Member

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    Hi,

    Is there any steps to solve this problem from the WHM?

    I have the same problem.

    Thanks.
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    Please provide exactly where you are having this occur (webmail or an email client) along with the details. This thread is from 2006, so there might well be changes to what occurred at that time.

    Thanks.
     
  5. ashrafabulawi

    ashrafabulawi Member

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    It showing when I use the Outlook,


    please see the attached.

    Thanks in advnace.
     

    Attached Files:

    • mail.jpg
      mail.jpg
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  6. forum17

    forum17 Active Member

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    Hello,

    There could be problem at server end. To verify the same please access the email account via domain.com/webmail and try to send and receive email if it works fine then there problem is with setting in outlook express. Make sure you have checked option my servers requires authentication.

    Regards,
    host.co.in
     
  7. ashrafabulawi

    ashrafabulawi Member

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    Hi,

    Also, I can't enter to the email via the webmail.

    see the attached.


    I upgarded my account from reseller hosting to VPS, and when the moved the accounts, the problem appered,

    what can I do to slove the problme?

    Thanks.
     

    Attached Files:

  8. Cindu

    Cindu Well-Known Member

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  9. ashrafabulawi

    ashrafabulawi Member

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    the login failed,

    Please see the attached pic in my last reply.

    Thanks.
     
  10. Cindu

    Cindu Well-Known Member

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    Hello,

    Both in 2095 and 2096? I saw a warning. That's why posted to use 2096. Did you try resetting the password? Are you facing the same issue after resetting also?
     
  11. ashrafabulawi

    ashrafabulawi Member

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    I deleted the accounts & re created new accounts but the same problem.

    The login failed.
     
  12. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    Do you have root SSH access to the machine in question? If so, can you please try running the following command there:

    Code:
    /scripts/whoowns domain.com
    Here please replace domain.com with the domain name you are using for the email accounts.

    Next, would you be able to check the logs for cPanel at /usr/local/cpanel/logs/error_log location when trying to log into webmail?

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    I'm wondering if the password and shadow files either have the wrong ownership or aren't creating for the email account, or alternatively if the domain isn't properly owned on the machine.

    Here are the permissions you should have on the /home/user/etc files for an email account:

    Code:
    # ls -ld /home/user/etc && ls -ld /home/user/etc/domain.com && ls -lah /home/user/etc/domain.com.com
    drwxr-x---  3 user mail 4096 Mar 17  2010 /home/user/etc/
    drwxr-x---  4 user mail 4096 Feb  6 20:18 /home/user/etc/domain.com/
    total 40K
    drwxr-x---  2 user mail 4.0K Mar 17  2010 \@pwcache/
    drwxr-xr-x  2 user mail 4.0K Mar 17  2010 cpacct/
    -rw-r--r--  1 user mail   88 Mar 17  2010 passwd
    -rw-r--r--  1 user user  298 Mar 17  2010 passwd,v
    -rw-r--r--  1 user user   17 Mar 17  2010 quota
    -rw-r--r--  1 user user  227 Mar 17  2010 quota,v
    -rw-r-----  1 user mail   54 Mar 17  2010 shadow
    -rw-r-----  1 user user  264 Mar 17  2010 shadow,v
    Thanks.
     
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