ERR Authentication failed

Hello,

Please provide exactly where you are having this occur (webmail or an email client) along with the details. This thread is from 2006, so there might well be changes to what occurred at that time.

Thanks.

 

Hello,

Do you have root SSH access to the machine in question? If so, can you please try running the following command there:

Code:

/scripts/whoowns domain.com

Here please replace domain.com with the domain name you are using for the email accounts.

Next, would you be able to check the logs for cPanel at /usr/local/cpanel/logs/error_log location when trying to log into webmail?

Code:

tail -f /usr/local/cpanel/logs/error_log

I'm wondering if the password and shadow files either have the wrong ownership or aren't creating for the email account, or alternatively if the domain isn't properly owned on the machine.

Here are the permissions you should have on the /home/user/etc files for an email account:

Code:

# ls -ld /home/user/etc && ls -ld /home/user/etc/domain.com && ls -lah /home/user/etc/domain.com.com
drwxr-x---  3 user mail 4096 Mar 17  2010 /home/user/etc/
drwxr-x---  4 user mail 4096 Feb  6 20:18 /home/user/etc/domain.com/
total 40K
drwxr-x---  2 user mail 4.0K Mar 17  2010 \@pwcache/
drwxr-xr-x  2 user mail 4.0K Mar 17  2010 cpacct/
-rw-r--r--  1 user mail   88 Mar 17  2010 passwd
-rw-r--r--  1 user user  298 Mar 17  2010 passwd,v
-rw-r--r--  1 user user   17 Mar 17  2010 quota
-rw-r--r--  1 user user  227 Mar 17  2010 quota,v
-rw-r-----  1 user mail   54 Mar 17  2010 shadow
-rw-r-----  1 user user  264 Mar 17  2010 shadow,v

Thanks.