ERR Can't open the message file - it's gone!

Snowman30

Well-Known Member
PartnerNOC
Apr 7, 2002
679
0
316
cPanel Access Level
DataCenter Provider
Got one domain that constantly gives the error:

ERR Can't open the message file - it's gone!

when accessing mail via POP

Ive deleted the mail accounts and recreated them on it, checked chown and chmod and all appears to be ok but it keeps doing it

anyone have any ideas or solutions?
 
C

cPanelBilly

Guest
Got one domain that constantly gives the error:

ERR Can't open the message file - it's gone!

when accessing mail via POP

Ive deleted the mail accounts and recreated them on it, checked chown and chmod and all appears to be ok but it keeps doing it

anyone have any ideas or solutions?
It sounds like another computer/program is accessing the email at the same time and downloading and deleting the email.
 

Snowman30

Well-Known Member
PartnerNOC
Apr 7, 2002
679
0
316
cPanel Access Level
DataCenter Provider
I only have the one copy of Outlook running and it only occurs on this one domain, and its secure with no other access from any other IP's to it
 

Kent Brockman

Well-Known Member
PartnerNOC
Jan 20, 2008
1,282
63
178
Buenos Aires, Argentina
cPanel Access Level
Root Administrator
Not only recreate the accounts: did you change their passwords to very different ones?

"It's gone" is the message when simultaneosuly "somebody" download and erase the email you are trying to download.

What version of cPanel/WHM is there?