Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

ERR_SSL_PROTOCOL_ERROR to visitors having IPv 6 IP address.

Discussion in 'EasyApache' started by Keyur V, Aug 24, 2017.

  1. Keyur V

    Keyur V Registered

    Joined:
    Aug 24, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Website Owner
    Hi,

    Recently we migrate our site to new host ( Linode ). After migration some visitors started getting following errors.

    [Removed - Please attach images directly to threads]

    After some investigation we found that users having IPv 6 IP address facing above error while users having IPv 4 IP address don't get any error and it works fine for them.

    Can any one guide us to resolve above issues earliest.

    Thank you.
     
    #1 Keyur V, Aug 24, 2017
    Last edited by a moderator: Aug 24, 2017
  2. Keyur V

    Keyur V Registered

    Joined:
    Aug 24, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Website Owner
    Error screenshot.
     

    Attached Files:

    #2 Keyur V, Aug 24, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    It looks like the domain name referenced in your screenshot is opening well and resolving to an IPv6 address. Can you verify if the issue was solved?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Aug 25, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - ERR_SSL_PROTOCOL_ERROR visitors having
  1. Leslie de Groot

    SOLVED ERR_SSL_PROTOCOL_ERROR after creating new account

    Leslie de Groot, Jul 25, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    910
    Leslie de Groot
    Jul 27, 2017
  2. reberiii

    SOLVED There are no domains which have * to display. AWStats, Webalizer, Visitors, etc

    reberiii, Sep 24, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    9,759
    cPanelLauren
    Sep 28, 2018
  3. SuperBaby

    How many visitors can my server handle at one time?

    SuperBaby, Sep 22, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    177
    cPanelLauren
    Sep 24, 2018
  4. arunjathu

    Error while trying to access the visitors section in cPanel

    arunjathu, Nov 21, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    407
    cPanelMichael
    Nov 21, 2017
  5. SainiAmitChandigarh

    Visitors/HITS of all domains on Shared server

    SainiAmitChandigarh, May 11, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    806
    cPanelMichael
    May 11, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice