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ERR_SSL_PROTOCOL_ERROR to visitors having IPv 6 IP address.

Discussion in 'EasyApache' started by Keyur V, Aug 24, 2017.

  1. Keyur V

    Keyur V Registered

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    Hi,

    Recently we migrate our site to new host ( Linode ). After migration some visitors started getting following errors.

    [Removed - Please attach images directly to threads]

    After some investigation we found that users having IPv 6 IP address facing above error while users having IPv 4 IP address don't get any error and it works fine for them.

    Can any one guide us to resolve above issues earliest.

    Thank you.
     
    #1 Keyur V, Aug 24, 2017
    Last edited by a moderator: Aug 24, 2017
  2. Keyur V

    Keyur V Registered

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    Error screenshot.
     

    Attached Files:

    #2 Keyur V, Aug 24, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It looks like the domain name referenced in your screenshot is opening well and resolving to an IPv6 address. Can you verify if the issue was solved?

    Thank you.
     
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    #3 cPanelMichael, Aug 25, 2017
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