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ERR_TOO_MANY_REDIRECTS roundcube

Discussion in 'E-mail Discussion' started by Bersman, Aug 16, 2015.

  1. Bersman

    Bersman Registered

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    Two days ago mysql crashed for some reasons and the roundcube DB was corrupt. I fixed that (everything looks fine in PhpMyAdmin).

    But after that everybody gets an ERR_TOO_MANY_REDIRECTS error in their browser.
    I already did an /usr/local/cpanel/bin/update-roundcube --force on command line.
    That won't solve the problem. Removed everything in " /usr/local/cpanel/base/3rdparty/roundcube" and did an update-roundcube --force.

    Restarted apache2.

    So, im a bit stuck. Any suggestions?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you receive this error message only when accessing Roundcube, or does it happen with Horde and SquirrelMail as well? Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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  3. Bersman

    Bersman Registered

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    Only with roundcube.
    No errors in the when I tail -f it and go to roundcube.

    In the acces_log I see 21 times the following try: (removed privacy info)

    Code:
    ***.***.***.*** proxy ****%40***** [08/18/2015:06:30:00 -0000] "GET /cpsess5******/3rdparty/roundcube/?_task=mail HTTP/1.1" 302 0 "[URL]https://****.****.***/cpsess5******/webmail/x3/?login=1[/URL]" "" "-" "X-Forwarded-For: ***.***.***.***"
    
    
     
    #3 Bersman, Aug 18, 2015
    Last edited by a moderator: Aug 18, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Does forcing a cPanel update via the "/scripts/upcp --force" command make a difference?

    Thank you.
     
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  5. Bersman

    Bersman Registered

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    No, unfortunately not.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Is there any output to the logs in the /var/cpanel/roundcube/log directory? Also, to confirm, have you ensured that you cleared all browser cache before loading webmail?

    Thank you.
     
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