Erroneous error report during cPanel certificate installation

david364

Active Member
Sep 15, 2013
44
5
58
cPanel Access Level
Reseller Owner
I was sent the following email message during a regular LetsEncrypt certificate update. I reported it to my hosting company, but they found that the certificate had indeed been installed in spite of the error message. The error message is incorrect and should be fixed.

"The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID v7s6hg) The cPanel Store returned an error (X::TemporarilyUnavailable) in response to the request “POST ssl/certificate/whm-license/90-day”: We were unable to process your request. Please try again later."

Comment: it looks to me like this is an error that was detected by cPanel and handled properly. So the error message may be a real one (due to poor asynchronous programming in the LetsEncrypt client, for example), but should not have been passed out to the server owner. Correct certificate installation should not be accompanied by any error messages.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,774
1,871
363
cPanel Access Level
Root Administrator
Hey there! We'd have to have access to the specific server with the issue to see if there was a problem with the notification. It's possible there really was an error, but then later a successful retry got the certificate properly installed, but without checking both the cPanel, notifications, and mail logs and comparing the three, there isn't a way to be sure.

If you'd like to submit a ticket to our team we'd be happy to take a look!