m.akram

Active Member
Nov 25, 2013
35
0
6
cPanel Access Level
Root Administrator
Our new reseller client cannot access WHM. He is getting following error:
HTTP error 401
You do not have permission to access this page.

I have allowed his IP range in WHM security center-> host access control. is this correct place to allow his IP. Still he cannot access our WHM page and getting the above mentioned error.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

It sounds like you may have incorrectly added their IP address to the host access control page. Could you review that page or view it directly in /etc/hosts.allow to ensure you have not mistyped or placed their IP address in the wrong location or service?

Thank you.