Error 500 for suspended account suspendedpage.cgi

mdspidle

Member
Feb 17, 2015
6
0
1
cPanel Access Level
Root Administrator
I have a new server running 78.0.12 and any suspended account is showing 500 error, in the error_log I see Cannot allocate memory: [client xxxxxx:54056] couldn't create child process: 12: suspendedpage.cgi - Ideas on how to fix?

Server is running cloudlinux and mod_lsapi
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
8,080
657
263
Houston
cPanel Access Level
DataCenter Provider
Hi @mdspidle

I have a new server running 78.0.12 and any suspended account is showing 500 error, in the error_log I see Cannot allocate memory: [client xxxxxx:54056] couldn't create child process: 12: suspendedpage.cgi - Ideas on how to fix?

Server is running cloudlinux and mod_lsapi
What's the current memory usage on the server? You can find this by running the following:

Code:
free -m
and historical memory usage by running the following:

Code:
sar -r