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Error 500 No response from subprocess (whostmgr (whostmgr))

Discussion in 'General Discussion' started by ema_eltuti, Jun 16, 2015.

  1. ema_eltuti

    ema_eltuti Registered

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    Good morning from Argentina.

    After updating WHM I get the following error:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
            Cpanel::Server::internal_error(Cpanel::Server=HASH(0x3e6c760), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
            cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
            cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
            cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x3e6ccd0), IO::Handle=GLOB(0x3e6c2f8), 0, "html") called at cpsrvd.pl line 7478
            cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
            cpanel::cpsrvd::dodoc(HASH(0x213e0d0)) called at cpsrvd.pl line 1493
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
            cpanel::cpsrvd::script() called at cpsrvd.pl line 437
    Internal Server Error: "GET /cpsess6007459277/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess exited with status 127 (EKEYEXPIRED).
    
    ##################################################################################
    
    
    As I can fix the error?
     
    #1 ema_eltuti, Jun 16, 2015
    Last edited by a moderator: Jun 16, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Please post the output from:

    Code:
    cat /usr/local/cpanel/version
    Does the issue continue if you force an update of cPanel via "/scripts/upcp --force"?

    Thank you.
     
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  3. ema_eltuti

    ema_eltuti Registered

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    cat /usr/local/cpanel/version
    11.50.0.10

    Running the forced update the problem persists.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I've seen a few instances where this error message was the result of duplicate cPanel RPMs installed on the server. Please run the following commands and let us know if it helps:

    Code:
    /usr/local/cpanel/scripts/autorepair fix_duplicate_cpanel_rpms
    /usr/local/cpanel/scripts/upcp --force
    Thank you.
     
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