Error 500.shtml for all accounts

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Most users who are "Website Owners" have access to cPanel>>Metrics>>Errors which shows the last 300 lines from the apache error log. What is reported here when this error is received?
 

shalomdee

Registered
Feb 17, 2020
1
0
0
Nigeria
cPanel Access Level
Website Owner
I am having an error 500 saying outgoing server is suspended. while email get delivered within the network, every other mail going outside of the network gets bounced back. i need urgent help. Thanks
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
I am having an error 500 saying outgoing server is suspended. while email get delivered within the network, every other mail going outside of the network gets bounced back. i need urgent help. Thanks
This sounds like your provider has suspended outbound mail, you'll need to discuss this with them to troubleshoot the issue further.