Error 500 while adding Addon Domain

maurelo

Registered
Jun 11, 2017
4
0
1
Montevideo
cPanel Access Level
Root Administrator
Hi all,

Im desperate because I cant get my second domain added into my hosting plan thru cPanel.
After adding domain name, root directory and subdomain name I always get internal error 500.
This is thru cPanel--Addon Domain option.

My hosting provider really sucks and does not answer me.

Please any help is very appreciated.

INTERNAL SERVER ERROR 500 no response from subprocess" ALRM 14."

Thats what I get from the error site.
 
Last edited by a moderator:

Eminds

Well-Known Member
Nov 10, 2016
319
32
28
India
cPanel Access Level
Root Administrator
Since you are using shared hosting package and have limited access you will have to contact your hosting provider only in order to resolve this issue as they have full root access.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

You'd need root access to review /usr/local/cpanel/logs/error_log to see what's causing that error message. You may need to consider migrating the account another hosting provider if they are unable to address the issue.

Thank you.