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Error 500 while adding Addon Domain

Discussion in 'General Discussion' started by maurelo, Jun 11, 2017.

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  1. maurelo

    maurelo Registered

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    Hi all,

    Im desperate because I cant get my second domain added into my hosting plan thru cPanel.
    After adding domain name, root directory and subdomain name I always get internal error 500.
    This is thru cPanel--Addon Domain option.

    My hosting provider really sucks and does not answer me.

    Please any help is very appreciated.

    INTERNAL SERVER ERROR 500 no response from subprocess" ALRM 14."

    Thats what I get from the error site.
     
    #1 maurelo, Jun 11, 2017
    Last edited by a moderator: Jun 12, 2017
  2. Eminds

    Eminds Well-Known Member

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    Since you are using shared hosting package and have limited access you will have to contact your hosting provider only in order to resolve this issue as they have full root access.
     
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  3. maurelo

    maurelo Registered

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    They would not answer me. Their support is non extistent.

    Any ideas what to try?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You'd need root access to review /usr/local/cpanel/logs/error_log to see what's causing that error message. You may need to consider migrating the account another hosting provider if they are unable to address the issue.

    Thank you.
     
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