The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error 500 while adding Addon Domain

Discussion in 'General Discussion' started by maurelo, Jun 11, 2017.

Tags:
  1. maurelo

    maurelo Registered

    Joined:
    Jun 11, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Montevideo
    cPanel Access Level:
    Root Administrator
    Hi all,

    Im desperate because I cant get my second domain added into my hosting plan thru cPanel.
    After adding domain name, root directory and subdomain name I always get internal error 500.
    This is thru cPanel--Addon Domain option.

    My hosting provider really sucks and does not answer me.

    Please any help is very appreciated.

    INTERNAL SERVER ERROR 500 no response from subprocess" ALRM 14."

    Thats what I get from the error site.
     
    #1 maurelo, Jun 11, 2017
    Last edited by a moderator: Jun 12, 2017
  2. Eminds

    Eminds Well-Known Member

    Joined:
    Nov 10, 2016
    Messages:
    175
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Since you are using shared hosting package and have limited access you will have to contact your hosting provider only in order to resolve this issue as they have full root access.
     
  3. maurelo

    maurelo Registered

    Joined:
    Jun 11, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Montevideo
    cPanel Access Level:
    Root Administrator
    They would not answer me. Their support is non extistent.

    Any ideas what to try?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,064
    Likes Received:
    1,287
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    You'd need root access to review /usr/local/cpanel/logs/error_log to see what's causing that error message. You may need to consider migrating the account another hosting provider if they are unable to address the issue.

    Thank you.
     
Loading...

Share This Page