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Error 500

Discussion in 'Discusión en Español' started by sotod331, Jul 7, 2017.

  1. sotod331

    sotod331 Member

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    Obtengo un error 500 referente a

    [Fri Jul 07 12:05:37.962058 2017] [:error] [pid 643247] (12)Cannot allocate memory: [client 190.79.97.0:64493] couldn't create child process: /opt/suphp/sbin/suphp for /home/bdd24hcv/public_html/index.php

    [Fri Jul 07 12:05:24.117680 2017] [:error] [pid 643956] (12)Cannot allocate memory: [client 190.79.97.0:64491] couldn't create child process: /opt/suphp/sbin/suphp for /home/bdd24hcv/domain.tld/index.php

    El cpanel me demuestra un uso excesivo de la memoria virtual, a los segundos muestra que esta vacía!! que podría estar pasando?

    La memoria virtual indica 2.5 GB
     
    #1 sotod331, Jul 7, 2017
    Last edited by a moderator: Jul 7, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. sotod331

    sotod331 Member

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    Acá la información del servidor:

    Paquete de alojamiento: Master

    Nombre del servidor: host

    cPanel Versión: 64.0 (build 22)

    Versión Apache: 2.4.25

    Versión PHP: 5.4.45

    Versión MySQL: 5.5.54-cll

    Arquitectura: x86_64

    Sistema operativo: linux

    Dirección IP compartida: 154.42.65.55

    Ruta de acceso a Sendmail: /usr/sbin/sendmail

    Ruta de acceso a Perl: /usr/bin/perl

    Versión Perl: 5.10.1

    Versión Kernel: 2.6.32-673.26.1.lve1.4.24.el6.x86_64
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you browse to "WHM >> LVE Manager" and try increasing the virtual memory limit for the affected account to see if that helps address the issue?

    Thank you.

    Translation:

    Hola,

    ¿Podría navegar a "WHM >> LVE Manager" y tratar de aumentar el límite de memoria virtual de la cuenta afectada para ver si eso ayuda a resolver el problema?

    Gracias.
     
  5. sotod331

    sotod331 Member

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    Lamentablemente el usuario y la contraseña para ingresar al cpanel no es la misma para ingresar al WHM o_O, he solicitado un ticket de soporte al hosting que se ha contratado, sin obtener respuesta alguna, por eso acudo a ustedes...
     
  6. sotod331

    sotod331 Member

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    he utilizado el siguiente link [Removed] para acceder a "WHM"
     
  7. sotod331

    sotod331 Member

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    Este conflicto sucede con cualquier archivo .php, es decir, con .html no hay ningún problema, he realizado la prueba de publicar un php solo con un echo y el error se presenta, igualmente he utilizado un .html y no presencié ningún problema
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you sure you have "root" access to the server? If not, you will need to report the issue to your web hosting provider so they can take a closer look.

    Thank you.

    Translation:

    Hola,

    ¿Está seguro de tener acceso "root" al servidor? Si no, tendrá que informar el problema a su proveedor de alojamiento web para que puedan echar un vistazo más de cerca.

    Gracias.
     
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