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Error Additional Destinations - Amazon S3

Discussion in 'Data Protection' started by fabio mazzo, Mar 5, 2014.

  1. fabio mazzo

    fabio mazzo Registered

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    Hello,

    I'm using a new backup system with Amazon S3 as Additional Destinations.

    I got this error in cpbackup_transporter.log

    Code:
    [2014-03-05 20:50:23 -0300] warn [cpbackup_transporter] Upload attempt failed: RequestTimeout: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
    	Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1eeac80), 'Upload attempt failed: RequestTimeout: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 310
    	Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), Cpanel::Transport::Files::AmazonS3=HASH(0x280af10), '/backup/2014-03-05/accounts/cad2014.tar.gz', '/2014-03-05/cad2014.tar.gz', Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 187
    	Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), cPanel::TaskQueue::Task=HASH(0x27de248), Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
    	cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
    	cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1ed2048), CODE(0x28a56d0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
    	cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x28a13e8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
    	eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
    [2014-03-05 21:16:52 -0300] warn [cpbackup_transporter] Upload attempt failed: RequestTimeTooSkewed: The difference between the request time and the current time is too large. at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
    	Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1eeac80), 'Upload attempt failed: RequestTimeTooSkewed: The difference between the request time and the current time is too large.') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 310
    	Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), Cpanel::Transport::Files::AmazonS3=HASH(0x280af10), '/backup/2014-03-05/accounts/cad2014.tar.gz', '/2014-03-05/cad2014.tar.gz', Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 187
    	Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), cPanel::TaskQueue::Task=HASH(0x27de248), Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
    	cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
    	cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1ed2048), CODE(0x28a56d0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
    	cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x28a13e8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
    	eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
    
    Server time is syncronized, but i'm using America/Sao Paulo as Timezone.

    Thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Could you open a support ticket using the link in my signature so we can investigate this issue and open an internal case if necessary? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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