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Error After Installing cPanel / Cant access WHM

Discussion in 'General Discussion' started by Manuel Bastias, Aug 4, 2017.

  1. Manuel Bastias

    Manuel Bastias Registered

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    Hi guys, recently install CPANEL on server, but i cant access to ip:2086 or ip/whm

    root@server-grupocaleu [/usr/local/src]# /etc/rc.d/init.d/cpanel restart
    Stopping tailwatchd: [29940] [2017-08-04 16:58:33 +0000] [main] Current process '29729' stopped
    [ OK ]
    Stopping cPanel services: [ OK ]
    Stopping cPanel dav services: [ OK ]
    Stopping cPanel queue services: [ OK ]
    Stopping cPanel brute force detector services: [ OK ]
    Stopping dnsadmin services: [ OK ]
    Stopping cPanel log services:

    Starting cpanel:
    Waiting for cpaneld to shutdown ... not running.
    Waiting for webmaild to shutdown ... not running.
    Waiting for cpdavd-ssl to shutdown ... not running.
    Waiting for cpanellogd to shutdown ... not running.
    Waiting for eximstats to shutdown ... not running.
    mailmanctl: no process found
    Waiting for eximstats to shutdown ... not running.
    [+] No running cPGreyList process found.
    You may be running this update interactively from within WHM.
    It is necessary we restart cpsrvd, but this will kill the session displaying update progress.
    Please see the logs in /var/cpanel/updatelogs/ for further information if the update progress stops

    (XID hy5jfc) The “cpgreylistd” service is disabled.
    (XID af3d2g) The “cpanel_php_fpm” service is disabled.
    root@server-grupocaleu [/usr/local/src]# [ OK ]
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you run the following command and let us know the output?

    Code:
    netstat -lnp | grep :208
    Also, do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to start the cPanel service?

    Thank you.
     
  3. Manuel Bastias

    Manuel Bastias Registered

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    netstat display this.

    root@zeus [/usr/local/cpanel/scripts]# netstat -lnp | grep :208
    tcp 0 0 0.0.0.0:2080 0.0.0.0:* LISTEN 3960/cpdavd - accep
    tcp 0 0 0.0.0.0:2082 0.0.0.0:* LISTEN 3918/cpsrvd (SSL) -
    tcp 0 0 0.0.0.0:2083 0.0.0.0:* LISTEN 3918/cpsrvd (SSL) -
    tcp 0 0 0.0.0.0:2086 0.0.0.0:* LISTEN 3918/cpsrvd (SSL) -
    tcp 0 0 0.0.0.0:2087 0.0.0.0:* LISTEN 3918/cpsrvd (SSL) -

    And error_log dont display any.

    root@zeus [/usr/local/cpanel/scripts]# tail -f /usr/local/cpanel/logs/error_log
    The system will attempt to install a certificate for the “exim” service from the system ssl storage.
    None of the certificates in the system ssl storage were acceptable to use for the “exim” service.
    The system will check for the certificate for the “ftp” service.
    The system will attempt to replace the self-signed certificate for the “ftp” service with a signed certificate from the cPanel Store.
    The system will attempt to install a certificate for the “ftp” service from the system ssl storage.
    None of the certificates in the system ssl storage were acceptable to use for the “ftp” service.
    cpsrvd [3335] Shutting down due to SIGTERM or SIGINT
    -- RESTART MARKER (PID 3918 at 1501867464)--
    [2017-08-04 18:15:02 +0000] info [autorepair] Successfully verified signature for cpanel (key types: release).
    -- RESTART MARKER (PID 5403 at 1501873095)--
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have any firewall rules enabled that are blocking access to the cPanel and WHM ports? You can install a firewall management tool such as CSF for help managing your firewall rules:

    ConfigServer Security & Firewall (csf)

    Thank you.
     
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