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Error:An unknown error occurred in the attempt to retrieve the rule.

Discussion in 'Security' started by josiangems, Jul 6, 2015.

  1. josiangems

    josiangems BANNED

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    Hello Everyone,

    The latest cpanel updates comes with mod_sec rule white-list.

    I have tried that from the whm once but now i am having the following error.

    Error:An unknown error occurred in the attempt to retrieve the rule.

    Can someone help me with details on what happened and what i should do to correct this?


    Thanks,
    JosianGems
     
  2. AM2015

    AM2015 Member

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    I can't help but I just want to note that I am seeing the same error when I try to view rules via the ModSecurity Rule ID link. Not connected to the whitelist function.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Do you have your own rulesets still on the server? I do, and clicking one in ModSecurity Tools gives me this error. What is the actual Rule ID you're clicking?
     
  4. quizknows

    quizknows Well-Known Member

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    From what I can tell, view rule only pulls rules that the user put directly into modsec2.user.conf, it does not seem to be able to pull up rules that are included from other configuration files. For example my modsec2.user.conf calls "include /path/to/another.conf" and rules in that conf cannot be viewed via WHM.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That's correct on my end, yes.
     
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