Jan 24, 2022
9
0
1
Indonesia
cPanel Access Level
Root Administrator
Hello there, I need help regarding an error when creating an account on WHM. This happened after I updated to 104.0.2 but I don't know if that's the problem or not.

When I want to create an account, an error occurs and Account Creation Failed. The logs displayed by him are as follows:

Account Creation Status: failed

Can't load '/usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DNS/Unbound/Unbound.so' for module DNS::Unbound: /usr/local/cpanel/3rdparty/lib64/libunbound.so.8: file too short at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/XSLoader.pm line 93. at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 12. BEGIN failed--compilation aborted at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 13. Compilation failed in require at /usr/local/cpanel/Cpanel/DNS/Unbound.pm line 28. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/DNS/Unbound.pm line 28. Compilation failed in require at /usr/local/cpanel/Cpanel/DnsRoots.pm line 11. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/DnsRoots.pm line 11. Compilation failed in require at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 763.
Anyone here, please help me. Thank you very much
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,743
1,867
363
cPanel Access Level
Root Administrator
Hey there! It looks like the update may not have completed properly, as that error is saying the /usr/local/cpanel/3rdparty/lib64/libunbound.so is corrupt. Can you try running a forced update with this command to see if that resolves the issue?

Code:
/scripts/upcp --force
 

Rachel S

Member
Apr 28, 2022
20
4
3
United States
cPanel Access Level
Website Owner
log in to SSH, then follows the steps given below:

Step 1:
Go to /etc/
Step 2: Now edit the wwwacct.conf file
Step3: add DEFMOD Xskin to the end of the file
Step 4: Save and quit