ERROR AutoSSL - error: (XID pcpt27) - request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (504, Gateway Timeout)

W

webstyler

Well-Known Member
Nov 20, 2003
480
3
168
Always too many errors with the autossl procedure, instead of speeding up these procedures it wastes time

For a new domain we get
11:53:24 AM ERROR AutoSSL failed to request an SSL certificate for “xxxx.email” because of an error: (XID pcpt27) The response to the HTTP (Hypertext Transfer Protocol) “POST” request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (504, Gateway Timeout): <html><body><h1>504 Gateway Tim…

Seems cpanel side errors, not Sectigo
 
L

LVWH

Member
Dec 14, 2002
16
0
151
We too are getting the following error:

ERROR AutoSSL failed to request an SSL certificate for “CustomerDomainName.com” because of an error: (XID fazc6p) The response to the HTTP (Hypertext Transfer Protocol) “POST” request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (503, Service Unavailable): <html><body><h1>503 Service Una…
 
Tarak Nath

Tarak Nath

Well-Known Member
Mar 12, 2018
119
15
68
India
cPanel Access Level
Root Administrator
Hello,

I am aslo getting same error as following:
===================
4:29:46 PM ERROR AutoSSL failed to request an SSL certificate for “DomainName.com” because of an error: (XID k9fbb6) The response to the HTTP (Hypertext Transfer Protocol) “POST” request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (504, Gateway Timeout): <html><body><h1>504 Gateway Time Out
===================
Thanks
 
U

user2209

Registered
Jan 4, 2023
2
0
1
Serbia
cPanel Access Level
Root Administrator
Hello,

Same here today:

12:02:31 PM ERROR AutoSSL failed to request an SSL certificate for “XXXXXXXXX” because of an error: (XID xvcnkc) The response to the HTTP (Hypertext Transfer Protocol) “POST” request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (504, Gateway Timeout): <html><body><h1>504 Gateway Tim…
 
N

Nivz

Registered
Jan 4, 2023
4
1
3
UK
cPanel Access Level
Root Administrator
Good morning,

I appear to be getting the same error message whilst AutoSSL runs on accounts that do not have an active certificate:

11:14:43 AM The system will attempt to renew the SSL certificate for DOMAINNAME.COM
ERROR AutoSSL failed to request an SSL certificate for “DOMAINNAME.COM” because of an error: (XID 9dubha) The response to the HTTP (Hypertext Transfer Protocol) “POST” request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (503, Service Unavailable): <html><body><h1>503 Service Una…

Timestamp above is from this morning (04/01/2023).
 
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
14,253
2,219
363
cPanel Access Level
Root Administrator
Hey everyone - we've got some more details on this here: https://support.cpanel.net/hc/en-us/articles/11427051388439

(you will need to be signed in to view and watch that page)

We're having some internal issues with the AutoSSL system that are being worked on right now, and we'll update that page once it is resolved. I'll also post an update here.
 
  • Like
Reactions: Tarak Nath
N

Nivz

Registered
Jan 4, 2023
4
1
3
UK
cPanel Access Level
Root Administrator
Slightly different error message being produced now:

12:53:34 PM The system will attempt to renew the SSL certificate for DOMAINNAME.COM.
12:53:45 PM ERROR AutoSSL failed to request an SSL certificate for “DOMAINNAME.COM” because of an error: (XID hzh783) The cPanel Store returned an error (X::Order::NotFound) in response to the request “POST ssl/certificate/free”: Generic exception
 
I

Insanityy

Registered
Jan 4, 2023
1
0
1
Bulgaria
cPanel Access Level
Root Administrator
Hello,
As of today we are facing two errors.
First one (several times and not showing anymore): The error mention above: 503, Service Unavailable / 504, Gateway Timeout
The current one: AutoSSL failed to request an SSL certificate for “domain.tld” because of an error: (XID g7h7h9) The cPanel Store returned an error (X::Order::NotFound) in response to the request “POST ssl/certificate/free”: Generic exception
 
N

Nivz

Registered
Jan 4, 2023
4
1
3
UK
cPanel Access Level
Root Administrator
cPRex said:
At this point, we have resolved the issue on our side. If you see any other problems, let me know!
Click to expand...
Still seeing below error when trying to request new certificates:

4:19:49 PM The system will attempt to renew the SSL certificate for (DOMAINNAME).
4:19:51 PM ERROR AutoSSL failed to request an SSL certificate for “DOMAINNAME” because of an error: (XID q5cj55) The cPanel Store returned an error (X::Order::NotFound) in response to the request “POST ssl/certificate/free”: Generic exception
 
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