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error can't find server - 3170

Discussion in 'E-mail Discussion' started by Fiona Lanzino, Jun 3, 2019.

  1. Fiona Lanzino

    Fiona Lanzino Registered

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    Hi please help!
    Over the weekend a couple of the emails I host for friends stopped sending (they can receive the emails ok though). However when I went into their email via webmail I was able to send emails from their accounts that way ok.
    Nothing has changed on their computers settings wise and they have been working for quite a few years before.
    When they try to send from Outlook they get an error saying can't find the server with an error code 3170.
    I looked in the mailboxes and there were loads of strange looking dovecot files - can these be deleted - could they be corrupt files as a couple of weeks ago a couple of my wordpress sites got malware (not the sites these emails are from though!)
    thanks :)

    doing a couple of screen shots - this is what i'm seeing in the dovecot index log files - doesn't look right?
     

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    #1 Fiona Lanzino, Jun 3, 2019
    Last edited by a moderator: Jun 3, 2019
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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  3. Fiona Lanzino

    Fiona Lanzino Registered

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    thank you - i'll take a look :)
     
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