Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Error con The installation process was unable to synchronize cPanel & WHM

Discussion in 'Discusión en Español' started by dijucito, Sep 21, 2018.

  1. dijucito

    dijucito Registered

    Joined:
    Sep 21, 2018
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Albania
    cPanel Access Level:
    Website Owner
    Hola amigos trato de instalar en centos 7.5 y m e sale el siguiente error.


    Me indicaron que haga ping a:

    ping httpupdate.cpanel.net

    el cual es exitoso porfavor ayudenme...
     
  2. dijucito

    dijucito Registered

    Joined:
    Sep 21, 2018
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Albania
    cPanel Access Level:
    Website Owner
    Hi friends I try to install in Centos 7.5 and it tells me the following error.

    Code:
    There were errors when running updatenow:
    
    
    
    [2018-09-21 11:13:31 -0400] E The install encountered an error: Error testing if the RPMs will install: Test install failed: error: Failed dependencies:
    [2018-09-21 11:13:31 -0400] libpng is needed by cpanel-rrdtool-1.5.5-1.cp115 8.x86_64
    [2018-09-21 11:13:31 -0400] libjpeg is needed by cpanel-rrdtool-1.5.5-1.cp11 58.x86_64
    [2018-09-21 11:13:31 -0400] pango is needed by cpanel-rrdtool-1.5.5-1.cp1158 .x86_64
    [2018-09-21 11:13:31 -0400] fontconfig is needed by cpanel-rrdtool-1.5.5-1.c p1158.x86_64
    [2018-09-21 11:13:31 -0400] cairo is needed by cpanel-rrdtool-1.5.5-1.cp1158 .x86_64
    [2018-09-21 11:13:31 -0400] pixman is needed by cpanel-rrdtool-1.5.5-1.cp115 8.x86_64
    [2018-09-21 11:13:31 -0400] gd is needed by cpanel-webalizer-2.23_08-1.cp116 8.x86_64
    [2018-09-21 11:13:31 -0400] libgd.so.2()(64bit) is needed by cpanel-webalize r-2.23_08-1.cp1168.x86_64
    [2018-09-21 11:13:31 -0400] libpng is needed by cpanel-webalizer-2.23_08-1.c p1168.x86_64
    [2018-09-21 11:13:31 -0400] libpng15.so.15()(64bit) is needed by cpanel-weba lizer-2.23_08-1.cp1168.x86_64
    [2018-09-21 11:13:31 -0400] gd >= 2.0.28 is needed by cpanel-perl-526-GD-2.6 6-1.cp1170.x86_64
    [2018-09-21 11:13:31 -0400] gd is needed by cpanel-php56-5.6.30-3.cp1164.x86 _64
    [2018-09-21 11:13:31 -0400] libpng is needed by cpanel-php56-5.6.30-3.cp1164 .x86_64
    [2018-09-21 11:13:31 -0400] libXpm is needed by cpanel-php56-5.6.30-3.cp1164 .x86_64
    [2018-09-21 11:13:31 -0400] libtool-ltdl is needed by cpanel-php56-5.6.30-3. cp1164.x86_64
    [2018-09-21 11:13:31 -0400] quota is needed by cpanel-perl-526-Quota-1.7.2-2 .cp1170.x86_64
    [2018-09-21 11:13:31 -0400] libpcap.so.1()(64bit) is needed by p0f-3.09b-1.c p1150.x86_64
    [2018-09-21 11:13:31 -0400] libicudata.so.50()(64bit) is needed by dovecot-2 .2.36-2.cp1162.x86_64
    [2018-09-21 11:13:31 -0400] libicui18n.so.50()(64bit) is needed by dovecot-2 .2.36-2.cp1162.x86_64
    [2018-09-21 11:13:31 -0400] libicuuc.so.50()(64bit) is needed by dovecot-2.2 .36-2.cp1162.x86_64
    [2018-09-21 11:13:31 -0400] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information
    2018-09-21 11:13:31 1056 (DEBUG): The installation process detected a failed s ynchronization. The system will reattempt the synchronization with the updatenow .static file...
    2018-09-21 11:13:31 1062 (FATAL): The installation process was unable to synchro nize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
    Removing /root/installer.lock.


    They told me to ping: ping httpupdate.cpanel.net which is successful please help me ..
     
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,502
    Likes Received:
    509
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    HI @dijucito

    Were you able to get this sorted? If not please open a ticket using the link in my signature so that we can get you some help installing. If you do open a ticket please post the Ticket ID here so we can check in on the status of the ticket and update this thread.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice