Error connecting to webmail

[ebuka]

Good day,

Please I am having issue logging in to my webmail, when I click login, it displays DATABASE ERROR: CONNECTION FAILED!
Other webmail accounts are not having this issue.
I have changed the mail folder permission to 0755 but the issue still remains.
Below is the server log for the email account:

Mar 6 12:31:31 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=413391, secured, session=<deO5/i2gfOQAAAAAAAAAAAAAAAAAAAAB>
Mar 6 12:31:31 server1 dovecot: imap([email protected])<413391><deO5/i2gfOQAAAAAAAAAAAAAAAAAAAAB>: Logged out in=82, out=978, bytes=82/978

Kindly help.

 

[LeeL82]

Good day,

Please I am having issue logging in to my webmail, when I click login, it displays DATABASE ERROR: CONNECTION FAILED!
Other webmail accounts are not having this issue.
I have changed the mail folder permission to 0755 but the issue still remains.
Below is the server log for the email account:

Mar 6 12:31:31 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=413391, secured, session=<deO5/i2gfOQAAAAAAAAAAAAAAAAAAAAB>
Mar 6 12:31:31 server1 dovecot: imap([email protected])<413391><deO5/i2gfOQAAAAAAAAAAAAAAAAAAAAB>: Logged out in=82, out=978, bytes=82/978

Kindly help.

Have you tried changing the password in roundcube then try loggin in again?

 

[keat63]

I'm not sure the provided information helps to be honest.

is there anything var/log/maillog

 

[ebuka]

Have you tried changing the password in roundcube then try loggin in again?

I have done that but this error still persists.
Thanks.

 

[ebuka]

I'm not sure the provided information helps to be honest.

is there anything var/log/maillog

Below is the output of var/log/maillog :

Mar 6 16:29:42 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 2 secs): user=<[email protected]>, method=PLAIN, rip=<IPREMOVED>, lip=<IPREMOVED>, TLS: Connection closed, session=<yCBpUjGgeeC5HrE+>
Mar 6 16:30:01 emerald5 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 2 secs): user=<[email protected]>, method=PLAIN, rip=<IPREMOVED>, lip=<IPREMOVED>, TLS: Connection closed, session=<q0mYUzGgSsC5HrGw>

Thanks.

 

[cPanelLauren]

Hello,


The failed authentication attempts wouldn't cause this issue. What if anything is noted in /usr/local/cpanel/logs/error_log (in relation to this issue)?
Is the issue occurring with both horde and roundcube or just roundcube?

 

[ebuka]

Hello,


The failed authentication attempts wouldn't cause this issue. What if anything is noted in /usr/local/cpanel/logs/error_log (in relation to this issue)?
Is the issue occurring with both horde and roundcube or just roundcube?

Thanks for your response, below are the server logs relating to email account am having issue with: [email protected]

/usr/local/cpanel/logs/error_log
Performing updates as user 'servijtd' on email account '[email protected]'
Performing updates as user 'servijtd' on email account '[email protected]'

var/log/exim_mainlog
rvitecoltd.com [email protected] [email protected]
2020-03-09 13:19:41 1jBHNg-006ojK-Kd -> projects <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> uETmIVs0Zl7JvxgAxXgZGA:2 Saved"
2020-03-09 13:23:03 1jBHQz-006puk-OJ <= [email protected] H=(aimehboobtraders.com) [58.129.132.154]:61828 P=esmtp S=7212 id=[email protected] T="Re: servitecoltd.com.: Pop/Imap Incoming Mails" for [email protected]
2020-03-09 13:23:03 1jBHQz-006puk-OJ => /dev/null <[email protected]> R=central_filter T=**bypassed**

Other email accounts can login to both hord and roundcube but [email protected] cannot login to both.

Thanks again for your time.

 

[cPanelLauren]

I'm not sure what would be causing that for only one user. I'd suggest opening a ticket if the issue is still occurring.

 

[ebuka]

I'm not sure what would be causing that for only one user. I'd suggest opening a ticket if the issue is still occurring.

We did open a ticket and they pin-pointed the issue to the account's database table:
/home/user/etc/domain.com/user.rcube.db

The the issue was resolved by deleting the database and login in to the email account again.

Thanks.