"ERROR: Connection dropped by IMAP server" after migrate emails

Jan 14, 2017
5
0
1
Uberlândia Brazil
cPanel Access Level
Website Owner
Hi,


I have downloaded an email backup wich contains 4Gb and 24 email accounts, from an old server wich is not cPanel.

Then I created these 24 accounts on my server, with cPanel.

Then I uploaded the backup ot my server, each folder to your respective folder on my server.

After the upload, I checked the webmail with the Squirrelmail and this message appears:

ERROR
ERROR: Connection dropped by IMAP server.
Query: FETCH 467:481 (INTERNALDATE FLAGS BODY.PEEK[HEADER.FIELDS (From Content-Type X-Priority Subject Importance Priority)])

what can I do?

Obs: The DNS points to the OLD SERVER yet.

Sorry my English...

bye
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

Do you still have access to the old server? If so, it's likely a better idea to use a third-party utility such as ImapSync to manually import the emails:

GitHub - imapsync/imapsync

You'd want to first remove the emails you've already uploaded to the cPanel server.

Thank you.
 
  • Like
Reactions: Lucas Bacciotti
Jan 14, 2017
5
0
1
Uberlândia Brazil
cPanel Access Level
Website Owner
Hello,

Do you still have access to the old server? If so, it's likely a better idea to use a third-party utility such as ImapSync to manually import the emails:

GitHub - imapsync/imapsync

You'd want to first remove the emails you've already uploaded to the cPanel server.

Thank you.
Unfortunelly, I have not access to the old server anymore, only the backup.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

You can try repairing the permissions on the email files you uploaded with a command such as:

Code:
/scripts/mailperm $username
Otherwise, if the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look to see what's happening.

Thank you.