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"ERROR: Connection dropped by IMAP server" after migrate emails

Discussion in 'Migrate to cPanel' started by Lucas Bacciotti, Jan 16, 2017.

  1. Lucas Bacciotti

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    Hi,


    I have downloaded an email backup wich contains 4Gb and 24 email accounts, from an old server wich is not cPanel.

    Then I created these 24 accounts on my server, with cPanel.

    Then I uploaded the backup ot my server, each folder to your respective folder on my server.

    After the upload, I checked the webmail with the Squirrelmail and this message appears:

    ERROR
    ERROR: Connection dropped by IMAP server.
    Query: FETCH 467:481 (INTERNALDATE FLAGS BODY.PEEK[HEADER.FIELDS (From Content-Type X-Priority Subject Importance Priority)])

    what can I do?

    Obs: The DNS points to the OLD SERVER yet.

    Sorry my English...

    bye
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you still have access to the old server? If so, it's likely a better idea to use a third-party utility such as ImapSync to manually import the emails:

    GitHub - imapsync/imapsync

    You'd want to first remove the emails you've already uploaded to the cPanel server.

    Thank you.
     
    Lucas Bacciotti likes this.
  3. Lucas Bacciotti

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    Unfortunelly, I have not access to the old server anymore, only the backup.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can try repairing the permissions on the email files you uploaded with a command such as:

    Code:
    /scripts/mailperm $username
    Otherwise, if the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look to see what's happening.

    Thank you.
     
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