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Error creating account

Discussion in 'General Discussion' started by Claudio Magalhaes, May 21, 2019.

  1. Claudio Magalhaes

    Claudio Magalhaes Registered

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    Good morning everyone!
    I'm having trouble trying to create an account in WHM.
    When I include all the account data I want to add and click create. The following message appears:

    Account Creation Status: failed

    (XID rfazgd) The domain "example.com.br" already exists in the user data.

    Can anyone here help me?
     

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    #1 Claudio Magalhaes, May 21, 2019
    Last edited by a moderator: May 21, 2019
  2. GOT

    GOT Get Proactive! PartnerNOC

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    I would start by running

    /scripts/whoowns example.com.br

    If it returns a user name, then look in their cpanel for domain aliases, addon domains, etc that match and remove them.
     
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  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    The suggestion by @GOT is going to be the easiest way to identify where the domain is residing on the server, let us know how it turns out!
     
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