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Error creating subdomain

Discussion in 'General Discussion' started by CodeMoney, Apr 25, 2016.

  1. CodeMoney

    CodeMoney Registered

    Apr 25, 2016
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    cPanel Access Level:
    Website Owner
    Hi, this is my first day here. Hoping to learn lot of things here.

    I need to setup webmail to Subdomain like this:

    But when I tried to create subdomain I got an error like this.

    There was a problem creating the sub-domain:
    (XID wmu6ju) A DNS entry for the domain “” already exists.

    "This domain I am trying to add is the second domain in my cpanel hosting account. I mean, I created a hosting account using one and added another to that account.

    Now I want to create subdomain to, and I got that error"

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Your access level is listed as "Website Owner", suggesting you do not have root access to the server. The "mail" CNAME entry is created by default, so you will need to delete the entry via the "Advanced Zone Editor" option in cPanel:

    Advanced Zone Editor - Documentation - cPanel Documentation

    Note that some hosting providers do not enable this feature, so you may need to ask your provider to delete this DNS entry on your behalf, to allow for the creation of the "mail" subdomain.

    Thank you.
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