Error: Creating the account would exceed the number of licensed users.

Dec 30, 2019
5
1
3
Corpus christi
cPanel Access Level
Website Owner
Im getting the error
Error: Creating the account would exceed the number of licensed users.
When trying to add new clients in WHMCS im getting this error. I have contacted whmcs support but they keep saying its a cpanel issue. Im confused on this any help would be awesome. Thanks
 
Last edited:

cPSamuelM

Technical Analyst Team Lead
Staff member
Nov 20, 2019
196
37
103
USA
cPanel Access Level
Root Administrator
Hello @Thomasmcdaniel9,

The different cPanel license tiers have limits on the number of accounts they support. For more information see here:


It sounds as though creating a new account on your server would set you over the limit of your server's license. If necessary, you can update your license from our online store:


Please let us know if you have any questions.
 
Dec 30, 2019
5
1
3
Corpus christi
cPanel Access Level
Website Owner
I think we have it figured out. My hosting admin for my reseller account got his admin to take a look at the server. Haven't fully tested it again. But the the test client I had is fully functional now. Prob test again tomorrow. Hopefully all is well this go around
 
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