Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error during Full cPanel backup over FTP

Discussion in 'Data Protection' started by jrianto, Jun 24, 2013.

  1. jrianto

    jrianto Active Member

    Joined:
    Jun 9, 2008
    Messages:
    44
    Likes Received:
    0
    Trophy Points:
    56
    Hi,
    We have a client using our service for full cPanel backup. During the FTP transfer from their cPanel server to our FTP server, we see these error on the log:

    Net::FTP=GLOB(0x1cc57a0)<<< 227 Entering Passive Mode (184,169,132,41,153,26)
    Net::FTP=GLOB(0x1cc57a0)>>> STOR backup-6.23.2013_18-44-08_cpuser.tar.gz
    Can't use an undefined value as a symbol reference at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Net/FTP/dataconn.pm line 54.

    What does that mean and how can we avoid or fix this error?

    Thank you for your help!
     
    #1 jrianto, Jun 24, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please check to ensure there are no firewall rules on the cPanel server or the remote FTP server that could be blocking the FTP traffic.

    Thank you.
     
    #2 cPanelMichael, Jul 2, 2013
  3. ColinR

    ColinR Registered

    Joined:
    Jul 24, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Was your problem resolved? I am sitting with the same error.

    I have confirmed that no firewall rules are in place, and have confirmed that all is in order by copying files to the ftp server in passive mode.

     
    #3 ColinR, Jul 25, 2013
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Have you checked the firewall rules on both the local server and the remote FTP server? If the issue persists, feel free to open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #4 cPanelMichael, Jul 25, 2013
  5. kpmedia

    kpmedia Well-Known Member

    Joined:
    Feb 13, 2011
    Messages:
    87
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    USA, Europe
    cPanel Access Level:
    Root Administrator
    I'm curious what host (if not your own server) gives this error.

    I've run into it at the EIG-owned seohosting.com. It can login in to my server, so NOT a firewall issue, as it creates a blank tar.gz backup file. Their server aborts and disconnects soon thereafter. I've migrated many sites before, and this is the first time I've seen this.

    As far as I'm concerned, it's just one more reason that EIG sucks (Hostgator, Bluehost, JustHost, iPage, etc).
     
    #5 kpmedia, Dec 13, 2013
  6. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    581
    Likes Received:
    42
    Trophy Points:
    178
    Location:
    Earth
    Michael we are having this exact same error. In our situation backups worked perfectly until we got a new IP issued to us by our ISP on the remote machine. After editing the remote backup parameters to use the new IP, we get this "Can't use an undefined value as a symbol reference at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Net/FTP/dataconn.pm line 54"error when trying to validate the remote backup.

    - - - Updated - - -

    LOL Like a DFU I was doing something stupid and figured it out seconds after making my previous post. We use FireZilla Server as out rempte FTP agent. In the settings, there is a parameter for Passive Mode Settings. Rather than use the automatic "Retreive external IP from" setting, we had hard code the external Ip to use. DOH! When we changed the setting to the auto setting all worked well. Perhaps this will assist the other user.
     
    #6 PCZero, Dec 15, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Error during Full
  1. gildas

    Error during auto-login on phpmyadmin

    gildas, Apr 6, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    50
    cPanelMichael
    Apr 6, 2018
  2. suganthanatwork

    Lost connection to MySQL server during query error

    suganthanatwork, Jan 25, 2018, in forum: Database Discussions
    Replies:
    7
    Views:
    524
    dave321
    Feb 1, 2018
  3. MartinMarkusen

    The system detected an error during the cPanel & WHM version change

    MartinMarkusen, Aug 30, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    502
    cPanelMichael
    Oct 27, 2017
  4. ljj3

    SOLVED error during the cPanel & WHM version change from “11.64.0.30” to “11.64.0.31”

    ljj3, Jul 13, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    425
    cPanelMichael
    Jul 13, 2017
  5. HoSSaM MoSTaFa

    The system detected an error during the cPanel & WHM version change from “11.60.0.36” to “11.62.0.8

    HoSSaM MoSTaFa, Feb 9, 2017, in forum: General Discussion
    Replies:
    10
    Views:
    900
    cPanelMichael
    Feb 13, 2017

Share This Page