The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error during nightly update

Discussion in 'General Discussion' started by BottyZ, Jan 5, 2016.

Tags:
  1. BottyZ

    BottyZ Member

    Joined:
    Jul 31, 2015
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nottingham UK
    cPanel Access Level:
    Root Administrator
    Hi all,

    I've just had the following update log emailed to me from the cron daemon that runs everyday. Seems to be the first error of this kind with no intervention by me on the server for a few weeks.

    Code:
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/share/libraries/cjt2/dist/cjt2.cmb-ar.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/base/frontend/paper_lantern/js2/subdomain/index-es_419.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/backup/restore-es_419.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2/edituser-es_419.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/managehooks-es_419.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/setupcluster/page-es_419.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/mod_security/views/massEditRuleController-es_419.js.xz
    [2016-01-05 06:59:21 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/restorefullbackup-es.js.xz
    [2016-01-05 06:59:22 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/copyaccount-es_419.js.xz
    => Log closed Tue Jan 5 06:59:22 2016
    [2016-01-05 06:59:22 +0000] Sync child 24597 exited cleanly.
    [2016-01-05 06:59:22 +0000] Staging new RPMS
    [2016-01-05 06:59:27 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/rpm.sha512
    [2016-01-05 06:59:41 +0000] Successfully verified signature for cpanel (key types: release).
    [2016-01-05 06:59:41 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.50/centos/6/x86_64/rpm.sha512
    [2016-01-05 07:00:13 +0000] W Failed to download URL 'http://httpupdate.cpanel.net/RPM/11.50/centos/6/x86_64/rpm.sha512'.
    [2016-01-05 07:00:13 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/MySQL56-devel-5.6.28-1.cp1148.x86_64.rpm
    [2016-01-05 07:00:13 +0000] ***** FATAL: Tried to download 'http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/MySQL56-devel-5.6.28-1.cp1148.x86_64.rpm' to '/usr/local/cpanel/rpm_downloads/MySQL56-devel-5.6.28-1.cp1148.x86_64.rpm' but the file is zero bytes at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 34143.
    [2016-01-05 07:00:13 +0000] The Administrator will be notified to review this output when this script completes
    [2016-01-05 07:00:13 +0000] ***** FATAL: Failed to stage “new RPMS” because of an error: Tried to download 'http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/MySQL56-devel-5.6.28-1.cp1148.x86_64.rpm' to '/usr/local/cpanel/rpm_downloads/MySQL56-devel-5.6.28-1.cp1148.x86_64.rpm' but the file is zero bytes at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 34143.
    [2016-01-05 07:00:13 +0000] : see http://go.cpanel.net/rpmcheckfailed for more information
    [2016-01-05 07:00:13 +0000] The Administrator will be notified to review this output when this script completes
    => Log closed Tue Jan 5 07:00:13 2016
    [2016-01-05 07:00:14 +0000] 17% complete
    [2016-01-05 07:00:14 +0000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451970661.log` failed, exited with code 13 (signal = 0)
    
    Obviously it seems to be 'failing to stage' as the mysql rpm download errored with zero bytes.

    Any idea if its a serious problem?
     
  2. Inovacije doo

    Inovacije doo Member

    Joined:
    May 11, 2013
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello there,

    can u please help me with this error (while making cpanel update):

    Code:
    [B][2016-01-05 10:17:40 +0100] ***** FATAL: Digest for dovecot-2.2.21-1.cp1154.x86_64.rpm is different from expected[/B]
    [2016-01-05 10:17:40 +0100] The Administrator will be notified to review this output when this script completes
    [B][2016-01-05 10:17:40 +0100] ***** FATAL: Failed to stage “new RPMS” because of an error: Digest for dovecot-2.2.21-1.cp1154.x86_64.rpm is different from expected at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 31388.[/B]
    [2016-01-05 10:17:40 +0100] : see [URL='http://go.cpanel.net/rpmcheckfailed']RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation[/URL] for more information
    [2016-01-05 10:17:40 +0100] The Administrator will be notified to review this output when this script completes
    => Log closed Tue Jan 5 10:17:40 2016
    [2016-01-05 10:17:40 +0100] 17% complete
    [B][2016-01-05 10:17:40 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451985070.log --force` failed, exited with code 13 (signal = 0)
    
    
    - Update log attached in a post

    Thank you in advance
     

    Attached Files:

    #2 Inovacije doo, Jan 5, 2016
    Last edited by a moderator: Jan 5, 2016
  3. airaid

    airaid Member

    Joined:
    Feb 18, 2014
    Messages:
    23
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    CENTOS 6.7 x86_64 xenpv, WHM 11.52.2 (build 1)

    I got some erros logged during the nightly update process when cpanel appears to be trying to update to 11.54. I reviewed the info at RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation but there's nothing on the zero byte issue which has been logged. Do I need to act on this? Will it retry?

    Thanks

    Code:
    [2016-01-05 05:45:26 +0000]   Staging new RPMS
    [2016-01-05 05:45:34 +0000]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.54/centos/6/x86_64/rpm.sha512[/URL]
    [2016-01-05 05:45:35 +0000]   Successfully verified signature for cpanel (key types: release).
    [2016-01-05 05:45:35 +0000]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.40/centos/6/x86_64/rpm.sha512[/URL]
    [2016-01-05 05:45:59 +0000]   Successfully verified signature for cpanel (key types: release).
    [2016-01-05 05:45:59 +0000]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.46/centos/6/x86_64/rpm.sha512[/URL]
    [2016-01-05 05:46:05 +0000]   Successfully verified signature for cpanel (key types: release).
    [2016-01-05 05:46:05 +0000]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.50/centos/6/x86_64/rpm.sha512[/URL]
    [2016-01-05 05:46:18 +0000]   Successfully verified signature for cpanel (key types: release).
    [2016-01-05 05:46:18 +0000]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.52/centos/6/x86_64/rpm.sha512[/URL]
    [2016-01-05 05:46:21 +0000] W Failed to download URL '[URL]http://httpupdate.cpanel.net/RPM/11.52/centos/6/x86_64/rpm.sha512.asc[/URL]'.
    [2016-01-05 05:46:21 +0000]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.54/centos/6/x86_64/cpanel-qrcodejs-0.0.1-1.cp1154.noarch.rpm[/URL]
    [2016-01-05 05:46:21 +0000] ***** FATAL: Tried to download '[URL]http://httpupdate.cpanel.net/RPM/11.54/centos/6/x86_64/cpanel-qrcodejs-0.0.1-1.cp1154.noarch.rpm[/URL]' to '/usr/local/cpanel/rpm_downloads/cpanel-qrcodejs-0.0.1-1.cp1154.noarch.rpm' but the file is zero bytes at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 31203.
    [2016-01-05 05:46:21 +0000]   The Administrator will be notified to review this output when this script completes
    [2016-01-05 05:46:21 +0000] ***** FATAL: Failed to stage “new RPMS” because of an error: Tried to download '[URL]http://httpupdate.cpanel.net/RPM/11.54/centos/6/x86_64/cpanel-qrcodejs-0.0.1-1.cp1154.noarch.rpm[/URL]' to '/usr/local/cpanel/rpm_downloads/cpanel-qrcodejs-0.0.1-1.cp1154.noarch.rpm' but the file is zero bytes at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 31203.
    [2016-01-05 05:46:21 +0000]  : see [URL='http://go.cpanel.net/rpmcheckfailed']RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation[/URL] for more information
    [2016-01-05 05:46:21 +0000]   The Administrator will be notified to review this output when this script completes
    
    
     
    #3 airaid, Jan 5, 2016
    Last edited by a moderator: Jan 5, 2016
  4. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    150
    Likes Received:
    2
    Trophy Points:
    18
    cPanel Access Level:
    Website Owner
    I am getting email about cPanel & WHM update failure in upcp script, Please let me know, How to fixing this issue?

    The cPanel & WHM update process failed for the following reason:

    The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451986319.log` command failed and exited with the code “13” (signal = 0)

    Code:
    Update log preview:
    
    [2016-01-05 15:35:36 +0600] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2/edituser-es_419.js.xz
    [2016-01-05 15:35:36 +0600] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/managehooks-es_419.js.xz
    [2016-01-05 15:35:37 +0600] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/setupcluster/page-es_419.js.xz
    [2016-01-05 15:35:37 +0600] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/mod_security/views/massEditRuleController-es_419.js.xz
    [2016-01-05 15:35:37 +0600] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/restorefullbackup-es.js.xz
    [2016-01-05 15:35:37 +0600] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/copyaccount-es_419.js.xz
    => Log closed Tue Jan 5 15:35:37 2016
    [2016-01-05 15:35:37 +0600] Sync child 31736 exited cleanly.
    [2016-01-05 15:35:37 +0600] Staging new RPMS
    [2016-01-05 15:35:40 +0600] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/rpm.sha512
    [2016-01-05 15:35:41 +0600] Successfully verified signature for cpanel (key types: release).
    [2016-01-05 15:35:41 +0600] Downloading http://httpupdate.cpanel.net/RPM/11.50/centos/6/x86_64/rpm.sha512
    [2016-01-05 15:35:42 +0600] Successfully verified signature for cpanel (key types: release).
    [2016-01-05 15:35:42 +0600] MySQL55-devel-5.5.47-1.cp1148.x86_64.rpm already downloaded
    [2016-01-05 15:35:42 +0600] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/MySQL55-server-5.5.47-1.cp1148.x86_64.rpm
    [2016-01-05 15:40:17 +0600] Downloading http://httpupdate.cpanel.net/RPM/11.50/centos/6/x86_64/cpanel-git-2.6.3-1.cp1150.x86_64.rpm
    [2016-01-05 15:49:36 +0600] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/MySQL55-test-5.5.47-1.cp1148.x86_64.rpm
    [2016-01-05 15:52:12 +0600] ***** FATAL: Digest for MySQL55-test-5.5.47-1.cp1148.x86_64.rpm is different from expected
    [2016-01-05 15:52:12 +0600] The Administrator will be notified to review this output when this script completes
    [2016-01-05 15:52:12 +0600] ***** FATAL: Failed to stage “new RPMS” because of an error: Digest for MySQL55-test-5.5.47-1.cp1148.x86_64.rpm is different from expected at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 34315.
    [2016-01-05 15:52:12 +0600] : see http://go.cpanel.net/rpmcheckfailed for more information
    [2016-01-05 15:52:12 +0600] The Administrator will be notified to review this output when this script completes
    => Log closed Tue Jan 5 15:52:12 2016
    [2016-01-05 15:52:12 +0600] 17% complete
    [2016-01-05 15:52:12 +0600] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451986319.log` failed, exited with code 13 (signal = 0)
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,447
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Multiple threads merged here.

    As far as I know, there was an issue with the cPanel update servers being out of sync for some users. We might expect this issue to be resolved today at some point.
     
    BottyZ likes this.
  6. Michael Curtis Green

    Joined:
    Jan 5, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    OX171QT
    cPanel Access Level:
    Website Owner
    Hi there, I am new to this and not very techie! I got the attached email this am and tried to upgrade but with no success! Can someone please advise accordingly what I should do:

    (thanks in advance, Michael)

    Code:
    The cPanel & WHM update process failed for the following reason:
    
    
    The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451989322.log` command failed and exited with the code “13” (signal = 0)
    
    Update log preview:
    
    [2016-01-05 10:24:20 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2/edituser-es_419.js.xz
    [2016-01-05 10:24:20 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/managehooks-es_419.js.xz
    [2016-01-05 10:24:20 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/setupcluster/page-es_419.js.xz
    [2016-01-05 10:24:20 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/templates/mod_security/views/massEditRuleController-es_419.js.xz
    [2016-01-05 10:24:20 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/restorefullbackup-es.js.xz
    [2016-01-05 10:24:20 +0000] Retrieving and staging /cpanelsync/11.52.2.1/cpanel/whostmgr/docroot/js2-min/copyaccount-es_419.js.xz
    => Log closed Tue Jan 5 10:24:20 2016
    [2016-01-05 10:24:20 +0000] Sync child 18507 exited cleanly.
    [2016-01-05 10:24:20 +0000] Staging new RPMS
    [2016-01-05 10:24:22 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/rpm.sha512
    [2016-01-05 10:24:38 +0000] Successfully verified signature for cpanel (key types: release).
    [2016-01-05 10:24:38 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.50/centos/6/x86_64/rpm.sha512
    [2016-01-05 10:24:39 +0000] Successfully verified signature for cpanel (key types: release).
    [2016-01-05 10:24:39 +0000] MySQL55-devel-5.5.47-1.cp1148.x86_64.rpm already downloaded
    [2016-01-05 10:24:39 +0000] MySQL55-server-5.5.47-1.cp1148.x86_64.rpm already downloaded
    [2016-01-05 10:24:39 +0000] cpanel-git-2.6.3-1.cp1150.x86_64.rpm already downloaded
    [2016-01-05 10:24:39 +0000] Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/MySQL55-test-5.5.47-1.cp1148.x86_64.rpm
    [2016-01-05 10:25:39 +0000] ***** FATAL: Digest for MySQL55-test-5.5.47-1.cp1148.x86_64.rpm is different from expected
    [2016-01-05 10:25:39 +0000] The Administrator will be notified to review this output when this script completes
    [2016-01-05 10:25:39 +0000] ***** FATAL: Failed to stage “new RPMS” because of an error: Digest for MySQL55-test-5.5.47-1.cp1148.x86_64.rpm is different from expected at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 34315.
    [2016-01-05 10:25:39 +0000] : see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information
    [2016-01-05 10:25:39 +0000] The Administrator will be notified to review this output when this script completes
    => Log closed Tue Jan 5 10:25:39 2016
    [2016-01-05 10:25:40 +0000] 17% complete
    [2016-01-05 10:25:40 +0000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1451989322.log` failed, exited with code 13 (signal = 0)
    
    
    This notice was generated “Tuesday, January 5, 2016 10:25:40 AM UTC”.
    
    “Account Modifications” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: 
    
    
     
    #6 Michael Curtis Green, Jan 5, 2016
    Last edited by a moderator: Jan 5, 2016
  7. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    319
    Likes Received:
    23
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Can you please try to update forcefully using below command.

    Code:
    /scripts/upcp --force
    
     
  8. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    865
    Likes Received:
    9
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Its affected several of our servers also, no doubt cpanel tech are aware of it?
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you verify if the issue persists at this time by forcing an update of cPanel via the "/scripts/upcp --force" command?

    Thank you.
     
  10. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    865
    Likes Received:
    9
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Last nights upcp run fixed the error.
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    To update, this was the result of a mirror outage. The cause of the issue was identified, and we are taking steps to prevent these types of occurrences in the future.

    Thank you.
     
    BottyZ likes this.
  12. Alvaro Ezquivel

    Alvaro Ezquivel Registered

    Joined:
    May 11, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Santiago, Chile
    cPanel Access Level:
    Root Administrator
    Hello Michael, I have the same problem but the command did not work, do you have another way to fix this?

    thank you in advance
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Do you continue to experience this issue, and if so, what's the specific error message you receive?

    Thank you.
     
Loading...

Share This Page