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Error: Email delivered on default account

Discussion in 'E-mail Discussion' started by Alessandro Ferrara, Feb 14, 2017.

  1. Alessandro Ferrara

    Alessandro Ferrara Member

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    Hello guys I'm new on this forum and I write you because I can not find a solution to my problem.

    I just bought a new dedicated server and I set as hostname srv1.domain.tld, I created an account with domain.tld domain and also an email address info@domain.tld.

    The info@domain.tld account is able to send emails but not receive them. Every email sent to info@domain.tld is delivered in the default email and not in info@domain.tld

    It could be a problem related to dns?
    Or maybe because domain.tld is the host domain?

    I tried many ways but no one work
    Can you give me some advice?

    The server has a centos 7_x64 and the latest version of cpanel, bind for dns, exim and dovecot!


    Thank you in advanc for help me
     
    #1 Alessandro Ferrara, Feb 14, 2017
    Last edited by a moderator: Feb 14, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you search for one of the affected messages in /var/log/exim_mainlog and let us know the output? EX:

    Code:
    exigrep user@domain.tld /var/log/exim_mainlog
    Post the output in CODE tags, and ensure to replace real domain names, hostnames, and IP addresses with examples.

    Thanks!
     
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    #2 cPanelMichael, Feb 14, 2017
  3. Alessandro Ferrara

    Alessandro Ferrara Member

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    This is the log

    Code:
    Removed - Please post just one example from the output, and ensure to not post real domain names.
    Dovecot delivery to f3biz@srv1.domain.tld is right?
    Did I get it right?
     
    #3 Alessandro Ferrara, Feb 14, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Check to see if one of the users on the system owns the server's hostname with a command such as:

    Code:
    /scripts/whoowns serv1.host.tld
    Thank you.
     
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    #4 cPanelMichael, Feb 14, 2017
  5. Alessandro Ferrara

    Alessandro Ferrara Member

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    Yes, nobody for example.com

    - Removed Please Attach Images to Your Posts -
     
    #5 Alessandro Ferrara, Feb 14, 2017
  6. Alessandro Ferrara

    Alessandro Ferrara Member

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    Yes, nobody for example.com

    In the exim log Iread this:

    domain <info@domain.tld> R=localuser T=dovecot_delivery C="250 2.0.0 <f3biz@srv1.domain.tld> ICkYN1FRolgMEgAA1Tt8Zg Saved"

    So, the email is delivered on the default email, but not is like this defaultuser@domain.tld but is like this defaultuser@hostname.tld

    Why that?
     
    #6 Alessandro Ferrara, Feb 14, 2017
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look to see what's happening? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #7 cPanelMichael, Feb 15, 2017
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