Error: Email delivered on default account

[Alessandro Ferrara]

Hello guys I'm new on this forum and I write you because I can not find a solution to my problem.

I just bought a new dedicated server and I set as hostname srv1.domain.tld, I created an account with domain.tld domain and also an email address [email protected].

The [email protected] account is able to send emails but not receive them. Every email sent to [email protected] is delivered in the default email and not in [email protected]

It could be a problem related to dns?
Or maybe because domain.tld is the host domain?

I tried many ways but no one work
Can you give me some advice?

The server has a centos 7_x64 and the latest version of cpanel, bind for dns, exim and dovecot!


Thank you in advanc for help me

 

[cPanelMichael]

Hello,

Could you search for one of the affected messages in /var/log/exim_mainlog and let us know the output? EX:

exigrep [email protected] /var/log/exim_mainlog

Post the output in CODE tags, and ensure to replace real domain names, hostnames, and IP addresses with examples.

Thanks!

 

[Alessandro Ferrara]

This is the log

Removed - Please post just one example from the output, and ensure to not post real domain names.

Dovecot delivery to [email protected] is right?
Did I get it right?

 

[cPanelMichael]

Hello,

Check to see if one of the users on the system owns the server's hostname with a command such as:

/scripts/whoowns serv1.host.tld

Thank you.

 

[Alessandro Ferrara]

Yes, nobody for example.com

- Removed Please Attach Images to Your Posts -

 

[Alessandro Ferrara]

Yes, nobody for example.com

In the exim log Iread this:

domain <[email protected]> R=localuser T=dovecot_delivery C="250 2.0.0 <[email protected]> ICkYN1FRolgMEgAA1Tt8Zg Saved"

So, the email is delivered on the default email, but not is like this [email protected] but is like this [email protected]

Why that?

 

[cPanelMichael]

Hello,

Could you open a support ticket using the link in my signature so we can take a closer look to see what's happening? You can post the ticket number here so we can update this thread with the outcome.

Thank you.