Error from domain wrapper: domain.com is owned by another user.

accez2007

Registered
Jul 18, 2011
1
0
51
Can everyone help me this one... I'm new here... I create an account domain.com (WHM) then go to Cpanel X for setup MAIL and subdomains "mail.domain.com". but error show "Error from domain wrapper: domain.com is owned by another user." . Can everyone give a guide how to fix it.... Thank You...
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
The reason Infopro is asking this is that mail.domain.com already exists as a CNAME to domain.com on the machine, since it is used by some people for the incoming and/or outgoing server for email clients. You cannot use mail.domain.com as a subdomain on a domain, although you could revise the existing entry in WHM > Edit DNS zone area.